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Random Disconnects and Upload speed dropping to 0

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14 REPLIES 14
CandB
Chatterbox

Hi,

 

Over the past few months I have noticed periodically the VDSL upload speed is dropping to 0, which basically means my internet is down, and is resolved by me rebooting the router. I have tried three different routers in that time the latest being a DrayTek, and its the same, so I have been living with it.

 

Now for the past few weeks, I've been getting random drops for about one minute at a time.  

 

Any help ?

 

Ta in advance

 

Stephen

Divsec
Community Star

Hi Stephen, a few suggestions.

  1. Add your landline phone number to your community profile, it is used to identify your account.
  2. The team only work Monday to Friday so nothing much there.
  3. If you can bear it replace the Draytek with the TT router, into the test socket, TT struggle to talk to third party kit.
  4. Enjoy the weekend.

Your post has been flagged for assistance.

Regards Divsec, I don't work here, know little, and have too many opinions.
Community Team

Hi Stephen

 

I'm sorry to hear this.

 

The line test has detected a possible fault. Is your landline service working ok when making calls? (any noise)

 

Is your router currently connected at the test socket?

 

Thanks

 

Debbie

CandB
Chatterbox

Sorry about the late reply, but I'm now back off holiday.

 

Yes it is plugged in at the test socket.

 

Its been particularly poor this evening. 

 

Super router synchronizes with dsl, but internet just wont start.

 

swapped out to DrayTek

 

Draytek connects get good downstream, but upstream is only 200k at best on what is supposed to be a 40/10 

 

Hope you can help

 

No problems with the phone

 

ta in advance

 

Stephen

Community Team

Hi Stephen

 

Thanks for your reply.

 

Please can you add a mobile number/alternative contact number to your Community Profile, I can then pass this fault over to Openreach to be investigated by a line engineer.

 

Thanks

 

Debbie

CandB
Chatterbox

Done

 

Many thanks

 

Stephen

Community Team

Hi Stephen,

 

I'm sorry for the delay. As the line test is detecting a potential fault towards the property, would it be possible to connect the alternative router, cables and microfilter at the test socket so we can re-run the line test again please to see if this still detects the same issue?

 

Is it just currently the router and phone connected to the test socket?

 

Thanks

 

CandB
Chatterbox

everything now running off microfilter (tried 2 of them) in the test socket

 

new RJ11 cable, tried TP link router with same results as Draytek OK down, but up is awful

 

TalkTalk super-router does not connect

 

Before a few weeks ago resetting the router resolved this

 

thanks in advance

 

Stephen

Community Team

Hi

 

Next option is to arrange an engineer.

 

I'll drop you a PM with the info required.

 

Thanks

 

Karl. 

Community Team

Hi CandB,

 

Thanks for the PM, I've replied requesting a bit more information 


Thanks

Chris

Community Team

Hi CandB,,

 

I've initially raised this to BT Openreach as a non-appointed task. Openreach will investigate and we should receive an update within 72 hours. If you've not heard anything by Monday can you bump the thread and we'll check for updates 


Thanks

Chris

CandB
Chatterbox

thanks,

 

not had an update

 

As requested bumping

 

regards

 

Stephen

Community Team

Hi Stephen

 

Apologies for the delay.

 

The next step will be to arrange an engineer visit to the property as the engineer has completed their investigations on the line outside.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

Community Team

Hi Stephen

 

Thanks for the Private Message.

 

I have provisionally arranged the engineer visit for Friday 15/11 AM (8am - 1pm)

 

I will post back on this thread to confirm once this appointment has been confirmed by Openreach.

 

Thanks

 

Debbie

Community Team

Hi Stephen

 

The engineer visit has been confirmed for 15/11/2019 AM (8am - 1pm)

 

Please let us know how you get on following this visit.

 

Thanks

 

Debbie