Over the past few months I have noticed periodically the VDSL upload speed is dropping to 0, which basically means my internet is down, and is resolved by me rebooting the router. I have tried three different routers in that time the latest being a DrayTek, and its the same, so I have been living with it.
Now for the past few weeks, I've been getting random drops for about one minute at a time.
Any help ?
Ta in advance
Hi Stephen, a few suggestions.
Your post has been flagged for assistance.
I'm sorry to hear this.
The line test has detected a possible fault. Is your landline service working ok when making calls? (any noise)
Is your router currently connected at the test socket?
Sorry about the late reply, but I'm now back off holiday.
Yes it is plugged in at the test socket.
Its been particularly poor this evening.
Super router synchronizes with dsl, but internet just wont start.
swapped out to DrayTek
Draytek connects get good downstream, but upstream is only 200k at best on what is supposed to be a 40/10
Hope you can help
No problems with the phone
ta in advance
Thanks for your reply.
Please can you add a mobile number/alternative contact number to your Community Profile, I can then pass this fault over to Openreach to be investigated by a line engineer.
I'm sorry for the delay. As the line test is detecting a potential fault towards the property, would it be possible to connect the alternative router, cables and microfilter at the test socket so we can re-run the line test again please to see if this still detects the same issue?
Is it just currently the router and phone connected to the test socket?
everything now running off microfilter (tried 2 of them) in the test socket
new RJ11 cable, tried TP link router with same results as Draytek OK down, but up is awful
TalkTalk super-router does not connect
Before a few weeks ago resetting the router resolved this
thanks in advance
Next option is to arrange an engineer.
I'll drop you a PM with the info required.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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I've initially raised this to BT Openreach as a non-appointed task. Openreach will investigate and we should receive an update within 72 hours. If you've not heard anything by Monday can you bump the thread and we'll check for updates
Apologies for the delay.
The next step will be to arrange an engineer visit to the property as the engineer has completed their investigations on the line outside.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
Thanks for the Private Message.
I have provisionally arranged the engineer visit for Friday 15/11 AM (8am - 1pm)
I will post back on this thread to confirm once this appointment has been confirmed by Openreach.
This was resolved by resetting the line which apparently can be done anywhere
however, four months later, its returned suddenly yesterday
getting 38 Mb, and next to and 200-0Kb up.
Any help please