Router model: EchoLife DG8041W Home Gateway (Huawei)
Plan: Faster Fibre
Steps already taken to remedy:
Multiple attempts have been made to get TalkTalk to resolve this problem. Issues persist. Using this forum as an alternative method of getting traction as Live Chat doesn't seem effective.
If not amicably resolved, will be switching to alternative provider.
I'm really sorry to hear this.
I have ordered you a replacement router, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
New router received. Some improvement to PCs connected - some basic web surfing can be performed by two PCs at once now and the router doesn't seem to just lose connection on uploading files.
Uploading files still stalls the whole connection for the uploading PC and other PCs on the network (such as to Facebook, Google Drive etc.). Speedtests from Ookla and USwitch both peg this around 0.7Mb around 10:00PM at night, but it is the same behaviour during other times of the day. Uploading PC or other PCs cannot get large enough bandwidth to load even basic web pages while this is occurring. Router itself reports around 1Mb upload speeds regardless of time of day.
While it is VPN traffic, I've yet to see anything above 0.3Mb for uploads on work connections at any time of the day on the old or same router, and this stops any other usage of the internet while it is occurring, regardless of device, much the same as not using said VPN.
Additionally connection drops at random intervals during the day still continue, at around 2-4 times a day for a period of 2-10 minutes each.
Is there anything additional that can be diagnosed and resolved at an external network level (given that the router still has a direct uninterrupted connection to the master socket into the house with no line splitting or filters)?
I've checked the connection stats and your line is showing in sync at 32.4mb and the last re connection was on 24/07.
When did you last experience a drop in connection? Are these wired or wireless drops?
The last drop I experienced was on 27/07, which happened twice. Any device connected to the router loses internet connection, wired or wireless. The local network continues to function, as PCs continue to be able to see each other, a connected HUE bridge is still functional.
The router itself loses connection to the internet. Physically it flips into a rotating pattern of white then orange status light. Looking at the admin page for the router itself, it also reports that it loses connection.
Thanks for your reply.
Is the router connected at the test socket at the moment? If the connection is dropping with 2 different routers at the test socket then the next step will be to arrange an engineer visit.
Thank you for the response. When initially having problems TalkTalk arranged an OpenReach engineer to visit. The engineer replaced the master socket with an OpenReach 5C, and both routers have been connected to that new master socket (not the test socket) for the entire period. On receiving the new router I started using the new ADSL cable and filter provided, so everything internally is new relative to my previous connection with BT which had no problems.
Since adding the new router, the dropouts do appear to have become less frequent, though still occurring. I am still getting loss of connection on devices where one device starts using the connection for large continuous uploads (Google Drive, FTP etc.) or downloads (general application downloads etc.). In a simple sense, I cannot maintain the loading of a web page on any device while one device is using the connection (though in these cases the router remains 'connected'). This leads me to believe I'm experiencing bandwidth issues, not download speed specifically. Having said that, upload speeds still continue to be sub-1Mb.
Will try the test socket in some tests and report back. Thank you for your patience.