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Re: About the community

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12 REPLIES 12
patd1967
Conversation Starter

We are currently using faster fibre and the internet does seem rather slow

 

The speeds we get

 

7.4 Mbps

 

0.8 Mbps

 

Are these good or bad as Im not sure

 

 

Thank you 

 

Patd1967

Baker boy
johnboy4
Team Player

I think it has to do with how far you are from the exchange but im getting 70. ish from mine think you should be more than you are getting now 

johnboy4
Team Player

Sorry that should have read getting (im on extra boost fibre)

Community Team

Hi patd1967

 

Please can you update your Community profile to include your name, telephone number and alternative contact number, we can then look into this further (Please do not post this information on this thread)

 

Please bump this thread to confirm once your Community profile has been updated.

 

Thanks

 

Debbie
 

patd1967
Conversation Starter
I've updated my contact information
Baker boy
patd1967
Conversation Starter
Hello Debbie,I've done as requested
Baker boy
Community Team

Hi patd1967

 

Thank you for updating your Community Profile 🙂

 

I've completed a line test which hasn't detected any faults but I can see that the sync speed is low.

 

Is your router currently connected at the test socket? Have you tested with a different router?

 

Thanks

 

Debbie

 

 

patd1967
Conversation Starter

Hello Debbie we've only got the one router supplied by TAlktalk a fair while ago. And yes it is connected at the moment. It's been like this for over a year now. We was actually getting better speeds on your standard broadband than what we are getting on your Faster fibre

a

Baker boy
Community Team

Hi patd1967

 

Thanks for your reply.

 

I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

patd1967
Conversation Starter

Yes please that would be greatly appreciated. Will have to find someone to set it up though as my computer man set it up last time

Baker boy
Community Team

Hi patd1967

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

patd1967
Conversation Starter
Will let you know as soon as it arrives

Patrick
Baker boy
Community Team