Is this a speedtest from a wired device, it is always best to do a speed test from a wired device to get accurate results.
It would be worth going to the Service Centre to do a test on your phone line, this will indicate if there is currently a fault on your line that might be affecting your speed. You can also access this from the ‘My Account’ site.
Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).
Have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session' in the street cabinet, this can sometimes help it reconnect at a better speed.
The TalkTalk staff on this community will also be able to help, they will hopefully be able to respond to this post within a working day or two.
I do have exactly the same problem. Despite being on the fibre with boost and a "guaranteed" speed of 40Mbits, all I am getting for three days in a row is 8mbit (as shown in the modem status, speedtest from my PC shows about 7.5). Best performance in the last week was 38Mbit 😞
Contacting TT Team via chat does not work "we are sorry, we cannot respond to your chat atm".
I have turned the modem off for one hour (just to be sure that it was off for longer than 30 mins) - no effect.
I am failing in finding a way to contact anyone at TT to check the connection and open a ticket - been trying the "chat to us" for three days without success.
Chat is available every day, @maximus4, but often busy. Links from here:
You must start your own thread, even for a similar issue, as forum staff will only reply to the original poster.
Please return to the message board and click on start a topic.
You'll also be required to complete your community forum profile details.
Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save.
Staff reply during the day Monday to Friday.
It may take a couple of days to get a response.
I'm sorry for the delay.
I've completed a line test which hasn't detected any faults and your line is in sync at 76mb.
Would you like me to send a replacement router for testing to see how the connection compares?
back to a crawl this morning again. Suppose a new router wouldn't hurt to try.
Thanks for your reply.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
thank you for the answer - I didn't realise that I have to create a virtual persona of myself to contact a service company about their poor service -- I guess that is TT's way to keep customers away.