I am on a Fibre Package that's up to 80mb download and over the last 3-4 weeks I have been fluctuating between 5-15mb. I don't feel that my conversations with Customer Service are making much process and I'm not holding much hope for progress so I'm here loking for any other guidance and/or support!
In short, from memory I have completed the following in this order:
I hope that provides some insight, I can't help but feel everything that's done is just resets of a router and there must be a setting somewhere on TalkTalk's side that has moved me to a slower profile or something...
Note that I do remember getting the advertised speed, but cannot say for certain when the speed dropped.
I never have much luck solving issues with TalkTalk (even when joining my service was delayed for 3-4 weeks). I will be in talks with other providers soon to switch, which will be aided by my ability to cancel without any incurring any costs if I still have a fault on 16th June.
I don't want hassle, I just want to game and stream 4k - help make it happen? 😞
Not sure how to edit, but see further points:
I'm sorry to hear this. I've run a few tests on the line which haven't detected a fault and the sync speed does look ok. Could you run a wired ping and trace route and post the results into the thread please.
Thank you, the results look ok. Just to confirm, did the engineer run some speed tests with their own router and the throughput speeds were ok? Which router are you currently using? (make and model) Is this the same make and model as the previous router?
Our Network Team have investigated this and can't see any issues that would be causing the slow throughput speeds that you're experiencing. Could I just confirm, you did switch the router off for the full 30 minutes before retesting the speed again?
I can see the days the speed has dropped low. I' looking at the data from the router over the last 5 days and can see speed has improved but not enough.
So I can pass these findings back to networks can you run a fresh speed test for me now, wired with nothing else connected.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
I'm sorry to hear this. It would be worth continuing with the TalkTalk Engineer visit as they will be able to complete further tests. Please let us know how you get on.