I'm sorry for the delay. Our Network Team have advised that the lift and shift (which has been completed) usually resolve this type of throughput issue. Could I just confirm, did you try the 30 minute switch off again following this? Our Network Team have advised that they have re-investigated and can't see any issues that would be causing the slow throughput speed so this would require another engineer visit.
I have since turned off the report for over 30 minutes, turned back on and ran a speed test.
The results are 8.45 down and 15.3 up. Note this was through WiFi on my mobile.
It's slightly concerning that I'm back to doing basic checks.
If I'm to have an engineer, then I'd like to request that it's not the TalkTalk engineer that arrived for 2 minutes last time (I assume you're not planning to send openreach again), and that my time slot is between 2pm-5pm on Friday 18th June.
Also, may I suggest that you someone within TalkTalk that who has the technical knowledge equal to, or greater than my openreaxh engineer makes contact with the engineer who spent 5 hours trying to review the issue? Whilst I appreciate this may not be process, he has so much history from that day (so many abbreviations were used for network stuff) that if he were to talk to someone who can make something happen at TalkTalk, we wouldn't be in this position now.
Your router is in sync at 77.6Mbps so it's not a DLM issue
"I have since turned off the report for over 30 minutes"
Just to confirm, do you mean that you switched the router off for 30 minutes? And you meant Friday the 21st (not the 18th)?
Our network team have asked if you could run speed test a couple more speed tests at least 10 minutes apart on the My Account speed checker on a device connected by Ethernet cable to your router (can you try to make sure that no other devices/applications accessing the internet at the time)
If the speed tests are still low we'll need to arrange another Openreach Engineer visit
I've been told by our network team that there is nothing we can do at our end, if the lift and shift hasn't resolved the problem then it is still going to be an Openreach issue.
We can't arrange to send one of our engineer and an Openreach engineer at the same time but the Openreach engineer is usually requested to do what's called a co-op, where they basically liaise with one of our engineer over the phone while they are running through their diagnostics
Thanks for running the tests, I'm sorry, I can't arrange a 4g sim card.
If you'd like us to go ahead with the engineer visit can you give a couple of dates and time slots when you can be available and we'll arrange this for you
Openreach visits are AM (08:00-13:00) and PM (13:00-18:00). there are no Sunday appointment and it's unlikely that we'll get a Saturday appointment. Are there any days next week when you can be available for the full time slot?