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Recent House Move

First Timer

I have recently moved house and arranged to transfer my TalkTalk account. During the period before the move, I received notification that all was good. I then got notification that I asked to leave TalkTalk and then got notification that someone was taking over my line.


The move went 'smoothly' but since then TalkTalk keeps sending me letters to return my equipment addressed at my old location. I am now getting emails stating the same:-


We've not yet received your broadband equipment


You recently let us know you wanted to return your broadband equipment but we haven't got it yet.


How do I stop this?

Community Team - TT Staff

Hi col333


Thanks for your post, sorry that you are having problems.


If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.