@Charlie28 so u have an outstanding bill i would pay it.
if u need help now then call or use live chat the team on here will be a few days to get this sorted
but u say wifi so does ur broadband still work trying to work out what is going on from what u said???
Thanks for your post.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.