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Red internet light hg533

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7 REPLIES 7
Nicola Gavin
Popular Poster

Since 10pm last night our fibre router has had a red internet light. All other lights are green. Our telephone line is still working. I have checked the connections of the router and all fine and have tried restarting it a number of times but still not working. 

 

Can you help me out please.

 

thanks

 

Nicola

Nicola
Community Team

Hi Nicola

 

I'm sorry to hear this.

 

I'm just checking this with our Network Team now and I will post back on this thread shortly.

 

Thanks

 

Debbie

Nicola Gavin
Popular Poster

Thank you

Nicola
Community Team

Hi Nicola

 

Can I just check if you have tested with a different router at the test socket?

 

Thanks

 

Debbie

Nicola Gavin
Popular Poster

Hi Debbie,

 

we don’t have another router.

 

 

Nicola
Nicola Gavin
Popular Poster

Hello,

 

our internet has started working this afternoon so hopefully it has resolved itself.

Nicola
Community Team

Hi Nicola

 

Glad to hear the internet connection is now working.

 

Thanks

 

Karl. 

Community Team

Hi Nicola

 

Our Network Team have advised that the line tests are now all passing.

 

Can I just check that this is still working ok?

 

Thanks

 

Debbie