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Reduced speeds and high ping spikes, games unplayable

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Highlighted
Team Player

Yes i changed all the cables, we dont use a landline so i dont know about any noise 

 

nothing changed when i did swap the router

Highlighted
Community Team - TT Staff

Hi Andy64bit

 

Line test only shows 1 reconnection yesterday and none so far today, did the connection seem to be dropping more often than this?

Chris

Highlighted
Team Player

it was dropping out alot more frequently before. It seemed ok last night does this mean there is a fault on our internal phone line? 

 

i will test later tonight and let you know, i will check speeds etc  

Highlighted
Community Team - TT Staff
Highlighted
Team Player

Good evening, tonights tests dont look very promising, this is while connected via the test socket still.

 

speed test - https://gyazo.com/d0610c203baf570f4ca6c0c5b7b1bb2f

 

 

 

Reply from 107.162.133.62: bytes=32 time=59ms TTL=247
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20 mins later

 

 

Reply from 107.162.133.62: bytes=32 time=95ms TTL=247
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Reply from 107.162.133.62: bytes=32 time=1128ms TTL=247
Reply from 107.162.133.62: bytes=32 time=1726ms TTL=247
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now its just constantly in the 000's

 

 

Highlighted
Team Player

Reconnected via the normal socket, still having the original problem, high spikes every 8 seconds, speeds still not fantastic, any other suggestions?

 

@OCE_Chris 

@OCE_Michelle 

Highlighted
Community Team - TT Staff

Hi Andy,

 

I've raised this to our network team for further investigation. Can you bump the thread tomorrow and we'll check for updates 


Thanks
Chris

 

 

Highlighted
Team Player

BUMP

 

@OCE_Chris any news?

 

 

Highlighted
Community Team - TT Staff

Hi Andy,


Thanks for the bump, I'll chase this up for you and let you know when I have an update


Thanks

Chris

Highlighted
Community Team - TT Staff

Hi Andy,

 

The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:

  • That you accept potential Engineers charges
  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've PM'd you to confirm some other details 


Thanks

Chris

Highlighted
Community Team - TT Staff

Hi Andy,

 

I've replied to your PM

Chris

Highlighted
First Timer

@OCE_Chris

 

im the account holder what information do you require?

Highlighted
Community Team - TT Staff

Hi Kayles_xx

 

Thanks for your reply.

 

I'm just sending you a Private Message to confirm some details so we can arrange an engineer visit.

 

Please can you also update your Community Profile to include your name and TalkTalk telephone number.

 

Thanks

 

Debbie

Highlighted
Team Player

Well over this weekend the internet has been absolutely perfect and i cannot fault it and we havent changed anything 

Highlighted
Community Team - TT Staff

Hi,

 

Ok thanks for the update and please let us know how the connection compares this week.

 

Thanks

 

Highlighted
Team Player

Reply from 107.162.133.62: bytes=32 time=1151ms TTL=247
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started again after the weekend

Highlighted
Team Player
Highlighted
Community Team - TT Staff

Hi Andy64bit,

 

I'm sorry to hear this. The next step would be to arrange the engineer visit to investigate further.

 

Thanks

 

Highlighted
Team Player

i dont understand why we have to pay to get someone to fix your issue.

 

tell you what cancel the contract ill go to bt

 

we have never recived our promised speeds

your router drops all wifi connections to the point were my partner is purchasing data bundles on her phone to browse less than 1 meter from the router

 

and the constant buffering on our tv even though its a wired connection 

 

you promised all these issues would of been solved last year and told us to upgrade to fibre, nothing has changed its probably worse

 

 

 

Highlighted
Community Team - TT Staff

Hi

 

As we are unable to locate an issue the next stage is for an engineer to visit.  No matter which supplier you are with, all ISP's that provide services over BT lines must use BT Openreach engineers and these conditions are direct from Openreach themselves.  Unless the conditions of a visit are accepted we would be unable to progress towards an engineer visit for you.

 

If you do wish to cancel your services you can call our customer loyalty teams directly and they can offer further advice for you.

 

Regards,

 

Karl. 

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