My 12mo contract is soon up. Would like to renew with the exact same contract but not sure how how. I received an email from Talktalk about this but it only offered a 18mo contract at a slightly higher rate (the 12mo contract was £17/mo, the offered 18mo contract is £21.50/mo). How do I renew with the same contract? And who do I contact? It's not clear on the website. TIA.
If you just go to:-
MyAccount > Offers & Upgrades > Renew contract
it can be done from there.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
Hi essef, the only choice you have is to call the customer loyalty team on 03451720046 between 10 and 6. Hold on to be prompted for the reason for your call and say customer loyalty or cancel talktalk you'll be put through to the loyalty team.