cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Renewed fibre contract with ‘fibre speed boost’

Reply
17 REPLIES 17
bridgebee
Team Player

Hi all,

I recently renewed my faster fibre contract with added ‘fibre speed boost‘ (9/1/20). New router (Sagemcom) installed & up & running but the upload/download speeds are identical to pre-renewal (38Mb down, 10Mb up). 

The order acceptance email gives a minimum speed of 61.4Mb down & 17Mb up. 

I am guessing that the speed boost hasn’t been applied to my line yet ?

 

Can an OCE have a look & see if this is the case & advise please.

 

Thanks in advance,

simonb

Community Team

Hi bridgebee

 

Is the fibre speed boost showing active in My Account?

 

Thanks

 

Debbie

bridgebee
Team Player

Hi Debbie,

Thanks for your reply. I 'm not 100% sure where to find this within 'my account' but it doesn't appear in the 'my package' or 'service centre' sections.

 

Presuming that this is where it should appear, how do we resolve this ?

 

THanks,

SimonB

bridgebee
Team Player

Hi Debbie,

Update :

 

Under 'my package' - 'package details' - 'Broadband details' is does say :-

 

Faster Fibre

Unlimited, uncapped speeds

 

but there is no reference to the the 'fibre speed boost' as a flexible boost anywhere.

 

Hope this helps.

Thanks,

SimonB

Bob Williams
First Timer

Hi Guys,

I've had an e-mail from Talktalk and been offered a 'Faster Fiber with 'speed boost' for an 18month contract whilst  I'm already on Faster Fiber until Oct 2020

If I upgrade does this new contract also include the free packages I already recieve with the Fster Fibre? e.g. Supersafe?  and

Is it worth it.

From the current discussion with 'bridgebee' it does'nt seem to be operational?

BOBb

Community Team

Hi SimonB

 

Does it show anywhere the option to add the boost again?

 

Thanks

 

Debbie

bridgebee
Team Player

Hi Debbie,

I am unable to find an add boost option for 'fibre speed boost' in my account. I clicked the 're-contract' button in 'my offers & upgrades' where I was offered fibre speed boost FOC for 24months. 

 

It looks like the option has not been applied (or applied incorrectly) to my account.

 

Are you able to add this so I can get the speeds quoted ?

 

If not, please can you point me to someone who can.

 

Thanks,

SimonB

 

Community Team

Hi bridgebee

 

I'm just sending you a Private Message so we can look into this further.

 

Thanks

 

Debbie

Danillo
First Timer

I have the same problem, I renewed my faster fibre" plan with "fibre speed boost". I received an order confirmation email, that says that my estimated download speed is "61.6 Mb to 73.6 Mb typical range".

 

But I did many speed checks and my maximum download speed still at 40mb maximum. 

I guess that the speed boost hasn’t been applied to my line yet.

Community Team

Hi bridgebee,

 

Thanks for the PM, I've replied 


Thanks

Chris

Community Team

Hi Danillo,

 

If you need assistance can you please start your own thread and we'll be happy to help

Thanks

Chris

bridgebee
Team Player

Hi Chris,

When you say you've replied ? I do not have a message from you in my in box ?

 

Is there anything else you need from me to complete this job ?

 

Thanks,

SimonB

Community Team

Hi SimonB,

 

Apologies, I've sent the PM now


Chris

bridgebee
Team Player

Hi Chris,

Thanks for sending. As part of my renewal, fibre speed boost was supposed to be added free of charge for 24months. I have PMed you with my emailed order confirmation from yourselves.

 

Hopefully this will enable you to add boost to my account.

 

If you need any more information, please let me know.

 

Thanks,

SimonB

Community Team

OK thanks, I'll take a look at this now and get back to you

 

Chris

Community Team

Hi bridgebee,

 

I've sent you a PM


Thanks

Chris

bridgebee
Team Player

Hi Chris,

Thanks for this. Any issues & I'll give you a shout.

 

Thanks again,

SimonB

Community Team