Sorry there is still no update on this issue, Ive tired today to add the boost unfortunately the error on the account remains and is still being investigated.
Thank you @OCE_Arne, Sorry to hear our account is causing an issue. Does it work on new accounts? As long as we could retain all our emails, can we not get a new account and then port everything across? Thanks again for trying. Just want it to work as we've been customers for a long time and we've never had an issue until now.
Starting a new account would mean that you will lose service for 10 days, so I wouldn't recommend that as an option, Its not just your account there is a few more with the same problem, and it is being worked on im sure.
Its frustrating I know, but we will sort it ASAP.
Any update or are you just waiting to see what happens? Still running at a speed lower than we were promised when we signed up.
This thread probably fell out of the workflow some time ago, @annRyan.
I'll re-escalate it to make sure that you are in the queue for attention. Replies from staff are Monday to Friday.
Really sorry that this is still ongoing, the problem reported earlier in the year is still ongoing. I have re-escalated the problem again.
As for Fibre 150, according to our system the Minimum Guaranteed Download is 110mbps.
Wow! Great news. How can we tell or verify this?
The router says the link speed is 40018 and a speedcheck show 37mbps rather than the 72Mbps.
Thank you - we now have the faster speed connection.
Thank you so much for the hard work. We had to push a bit but you came through. We've been with TalkTalk a long time and never had an issue, only a morning's downtime over many years and we've got the good service we needed. Thank you again, we can't thank you enough.
We might look at the 150 service in a few months.
The difference to speed is very significant. However, the router has rebooted itself twice this morning which is very inconvenient. Is there an issue?
Also, our bill has suddenly jumped to £35.00 this month from around £26. Is this because the boost we couldn't have for six months has been added? Could someone explain why? Thought we might get a bit of a deal with the issue we've had!
There is no charge for the boost,
the extra charges appear to be your free discount for the calls boost has ended on the 13th Jan. As an apology for the long delay with the boost I will re-instate it.
Thank you. We chatted with the Tech team and they were very helpful. They are going to send us a new Router to hopefully solve the dropouts we experienced.
Thank you again. That 150 Mbps sounds very tempting.
Thank you for the amazing service. Looks like someone updated the firmware and we can now reserve an IP address. Thank you TalkTalk!