Sorry there is still no update on this issue, Ive tired today to add the boost unfortunately the error on the account remains and is still being investigated.
Thank you @OCE_Arne, Sorry to hear our account is causing an issue. Does it work on new accounts? As long as we could retain all our emails, can we not get a new account and then port everything across? Thanks again for trying. Just want it to work as we've been customers for a long time and we've never had an issue until now.
Starting a new account would mean that you will lose service for 10 days, so I wouldn't recommend that as an option, Its not just your account there is a few more with the same problem, and it is being worked on im sure.
Its frustrating I know, but we will sort it ASAP.
Any update or are you just waiting to see what happens? Still running at a speed lower than we were promised when we signed up.