Reprofile line - not getting speeds guaranteed

[OCE_Debbie]

Hi sunnypurba

Apologies for the delay.

How has the connection been since your last post?

Thanks

Debbie

[sunnypurba]

It has been fine. However today it has dropped to 15mbps and it hasnt got any higher.

I am doing a restart ow

DSl

 StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation

Line 1

UP

2d 17h51m28s

UP

VDSL2 (G_993_2_ANNEX_ B)

DMT

ATM (G_992_3_ANNEX_ K_ATM)

  Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Line 1
Downstream	Upstream
15313	8808
17390	8808
13.80	6.10
25.20	0.00
9.30	4.40

[sunnypurba]

After restart

xDSl

 StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation

Line 1

UP

00h01m44s

UP

VDSL2 (G_993_2_ANNEX_ B)

DMT

ATM (G_992_3_ANNEX_ K_ATM)

  Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Line 1
Downstream	Upstream
29808	6650
34150	6650
6.50	6.10
25.40	0.00
10.70	3.90

[OCE_Debbie]

Hi sunnypurba

Apologies for the delay.

I've checked the connection stats and your line is showing in sync at 29.8mb.

Before you reboot the router, if you connect wired what speed are you receiving?

Thanks

Debbie

[sunnypurba]

same speeds when connected via ethernet / same speeds wifi

so when it drops to 16mbps or etc it doesnt budge, as if i am being throttled and the speeds wont go back up, but they certainly go down 😐

[sunnypurba]

Your Line Speed

Your Estimated Speeds: 32 Mb - 40 Mb. Your Actual Speed: 28 Mb.

Question

Am I able to cancel my contact as Talk Talk are not providing me my estimated speeds? i have seen 32mb once for 4 days and then 29, 28, 16, 17, 12, 19, 29, 30, 31, 22mpbs.

It has never been stable on my estimated speeds per my contract

[OCE_Michelle]

Hi sunnypurba,

I'm sorry to hear this. Could I just confirm, was the replacement router a different make and model than the original router? In regards to cancelling, I'd recommend speaking directly with our Loyalty Team as they will be able to advise further.

Thanks

[sunnypurba]

 this is the old one

[sunnypurba]

This is the new one

 

[sunnypurba]

So it's the same device and version

[OCE_Debbie]

Hi sunnypurba

We can try sending a HG633 router to see how the connection compares. Would you like to try this?

Thanks

Debbie

[sunnypurba]

that would be great thanks

[OCE_Debbie]

Hi sunnypurba

The HG633 router is on its way, please let us know how the connection compares with this router.

Thanks

Debbie

[sunnypurba]

plugged in new router

Status
Connected

Current speeds

Download: 26.75 Mbps

Upload: 6.12 Mbps

[sunnypurba]

Not sure why it is showing 26mb was d/c for more than 5m

😐

[sunnypurba]

DSL synchronization status:	Up
Connection status:	Showtime
Upstream line rate (kbit/s):	6268
Downstream line rate (kbit/s):	27397
Maximum upstream rate (kbit/s):	6427
Maximum downstream rate (kbit/s):	47608
Upstream noise safety coefficient (dB):	6.1
Downstream noise safety coefficient (dB):	8.8
Line standard:	Vdsl2_ANNEX_B
Upstream line attenuation (dB):	9.3
Downstream line attenuation (dB):	19.2
Upstream output power (dBm):	4.7
Downstream output power (dBm):	11.3
DSL up time:	0 day 0 hour 7 minutes 30 seconds

[Newland]

I had this issue on my Buisness Broadband service.

The line speed did not even reach the minimum for the line, let alone the guarenteed speed.

TalkTalk arranged the router installation via Kelly Telecom initally so should have been OK.

Theyu eventully send Openreach to check the system as they were convinced it was my equipment that was faulty.

Openreach found an issue with the TalkTalk router as there was a 20mb signal drop across the router, TalkTalk provided a second router unfortunatly with the same problem.

I fitted a Netgear router and all the speed problems disapeared, I have gone from 8 - 11mbps to 50+

Reinstall the TalkTalk router back to 8 - 11

Openreach advised me that they see this alot.

Hope this helps

[OCE_Michelle]

Hi sunnypurba,

Thanks for the update. I've re-run the line test which has now detected a potential fault. Could you confirm if you are experiencing any issues with the voice service such as noise on the line or no dial tone and I'll pass this over for further investigation.

Thanks

[sunnypurba]

On this page, you can view DSL information.

DSL synchronization status:	Up
Connection status:	Showtime
Upstream line rate (kbit/s):	6601
Downstream line rate (kbit/s):	31827
Maximum upstream rate (kbit/s):	6516
Maximum downstream rate (kbit/s):	46040
Upstream noise safety coefficient (dB):	6.0
Downstream noise safety coefficient (dB):	7.2
Line standard:	Vdsl2_ANNEX_B
Upstream line attenuation (dB):	9.5
Downstream line attenuation (dB):	19.1
Upstream output power (dBm):	4.9
Downstream output power (dBm):	10.6
DSL up time:	0 day 6 hours 0 minute 40 seconds

[sunnypurba]

- Voice and dial tone on the phone line appear to be fine.
-My Gaming experience is now suffering. I was getting Ping of 30ms in a game now its on 47/56ms flat.

when you say potential fault. where is the fault? the line from the cabinet to the house?