Reprofile line - not getting speeds guaranteed

[sunnypurba]

Steam downloads was originally 4.1 MB/s peak.

Now I am getting 3-3.1 MB/s peak

[OCE_Chris]

Hi sunnypurba,

I've passed this over to Openreach for further investigation. We should receive an update within 72 hours so if you don't hear anything beforehand can you bump the thread on Monday and we'll check for updates 

Thanks

Chris

[sunnypurba]

Can you advised what OR did?

> still getting random d/c

> pings is through the roof still

> download speeds still capped at 3mb/s when it was at 4 - 4.1

seem the service is deteriorated since in signed up to Talk Talk

[OCE_Debbie]

Hi sunnypurba

The engineer has left notes to advise that they were unable to locate/detect any faults.

The line test is now clear. Please can you power down the router for a full 30 minutes and then run another speed test following this?

Thanks

Debbie

[sunnypurba]

After 30m shutdown

==========================

Current speeds

Download: 31.68 Mbps

Upload: 8.34 Mbps

==========================

DSL Information

On this page, you can view DSL information.

DSL synchronization status:	Up
Connection status:	Showtime
Upstream line rate (kbit/s):	8539
Downstream line rate (kbit/s):	32444
Maximum upstream rate (kbit/s):	8566
Maximum downstream rate (kbit/s):	46872
Upstream noise safety coefficient (dB):	6.0
Downstream noise safety coefficient (dB):	6.1
Line standard:	Vdsl2_ANNEX_B
Upstream line attenuation (dB):	9.3
Downstream line attenuation (dB):	19.1
Upstream output power (dBm):	5.4
Downstream output power (dBm):	9.3
DSL up time:	0 day 0 hour 10 minutes 44 seconds

==========================

while in game

Averaging 50 ms ping = this used to be average of 30ms Ping

- so there is still an issue with the service

==========================

Peak download via steam =3.8 - 3.9 MB/s

> this used to be 4.1 - 4.2 MB/s

- so there is still an issue with the service

==========================

 Talk Talk Service Status

- Your Estimated Speeds: 32 Mb - 40 Mb. Your Actual Speed: 30 Mb.

- so there is still an issue with the service

==========================

 SPEED TESTS

https://www.speedtest.net

Ping ms

33

Download Mbps

17.82

Upload Mbps

7.20

https://www.broadbandspeedchecker.co.uk

PING = 38 ms

DOWNLOAD = 15.51 Mb/s

UPLOAD = 7.31 Mb/s

==========================

What do you propose now? 😑

[OCE_Michelle]

Hi sunnypurba,

Thanks for trying this. I've re-checked and DLM has started to increase the sync speed slightly since yesterday. Would it be possible to monitor the connection for a few more days so we can see if DLM continues to increase the speed following this investigation?

Thanks

[sunnypurba]

Ill get Back to you on the weekend

16.20 - 21/01/2010

Current speeds

Download: 31.68 Mbps

Upload: 8.34 Mbps

DSL Information

On this page, you can view DSL information.

DSL synchronization status:	Up
Connection status:	Showtime
Upstream line rate (kbit/s):	8539
Downstream line rate (kbit/s):	32444
Maximum upstream rate (kbit/s):	8191
Maximum downstream rate (kbit/s):	46872
Upstream noise safety coefficient (dB):	5.5
Downstream noise safety coefficient (dB):	6.5
Line standard:	Vdsl2_ANNEX_B
Upstream line attenuation (dB):	9.3
Downstream line attenuation (dB):	19.1
Upstream output power (dBm):	5.4
Downstream output power (dBm):	10.5
DSL up time:	0 day 23 hours 6 minutes 12 seconds

[OCE_Debbie]

Hi sunnypurba

Thank you 🙂

Debbie

[sunnypurba]

Current speeds

  Download:  31.20 Mbps

  Upload:  6.93 Mbps

On this page, you can view DSL information.

DSL synchronization status:	Up
Connection status:	Showtime
Upstream line rate (kbit/s):	7097
Downstream line rate (kbit/s):	31946
Maximum upstream rate (kbit/s):	7169
Maximum downstream rate (kbit/s):	47140
Upstream noise safety coefficient (dB):	6.0
Downstream noise safety coefficient (dB):	5.5
Line standard:	Vdsl2_ANNEX_B
Upstream line attenuation (dB):	9.4
Downstream line attenuation (dB):	19.2
Upstream output power (dBm):	6.2
Downstream output power (dBm):	11.4
DSL up time:	6 days 2 hours 46 minutes 54 seconds

ping while gaming is still in its high 50ms when it used tobe low 30ms

[sunnypurba]

Internet Speed Tests

Ping ms

42

Download Mbps

21.87

Upload Mbps

6.07

=================

 Internet speed test

Mbps download - 11.4

Mbps upload - 1.47

Latency: 40 ms

Server: London

=================

[OCE_Debbie]

Hi sunnypurba

I've checked the connection stats and your line is showing in sync at 34.9mb. DLM last changed the profile on 02/02.

Thanks

Debbie

[sunnypurba]

Hi,

Can you do a few more test please. I am getting random disconnections on my line

[sunnypurba]

1 MIN after the above post.

My internet disconnected again.

=============

https://www.talktalk.co.uk/help/servicestatus/

Your Stability

Our health check shows that your internet has been disconnecting

Your Line Speed(has a orange(!))

Est. speed: 29 Mb - 40 Mb
Measured speed today: 32 Mb

[OCE_Chris]

Hi sunnypurba,

I can't run a line test at the moment, how has it been over the weekend?

Chris

[sunnypurba]

Pardon my french, like a bag of *@#][!![]'#[@#]!*.

With a disconnect here, a disconnect there, a disconnect everywhere.... old mc talk talk has some internet e i e i o >_<

[OCE_Michelle]

Hi sunnypurba,

I'm sorry for the delay. I've run a few tests on the line which are clear, however I can see a few re-connections. If all testing has been completed at the test/master socket and with different routers then the next step would be to arrange an engineer visit to the property. Would you like us to arrange this for you?

Thanks

[sunnypurba]

I've had 1 engineer to the property already.

Can you find out what happened on that visit and then see what can be done?

[OCE_Michelle]

Hi sunnypurba,

I've just re-read back through your thread and I can see that on post 14 we advised that the engineer was unable to identify any faults. Did the engineer make any changes on their last visit?

Thanks

[sunnypurba]

No changes took place at all, looked at equipment, checked the line with his tools, then left

[OCE_Michelle]

Hi sunnypurba

Ok thanks for confirming. I've taken another look at the connection stats now and the sync speed looks consistent. How is your overall performance at the moment?

Just to advise, that there will be a delay in booking engineer visits for slow speed faults at the moment.

Thanks