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Reprofile line - not getting speeds guaranteed

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Highlighted
Chat Champion

Steam downloads was originally 4.1 MB/s peak.

 

Now I am getting 3-3.1 MB/s peak

Highlighted
Community Team - TT Staff

Hi sunnypurba,

 

I've passed this over to Openreach for further investigation. We should receive an update within 72 hours so if you don't hear anything beforehand can you bump the thread on Monday and we'll check for updates 


Thanks

Chris

 

 

Highlighted
Chat Champion

Can you advised what OR did?

 

> still getting random d/c

> pings is through the roof still

> download speeds still capped at 3mb/s when it was at 4 - 4.1

 

seem the service is deteriorated since in signed up to Talk Talk

Highlighted
Community Team - TT Staff

Hi sunnypurba

 

The engineer has left notes to advise that they were unable to locate/detect any faults.

 

The line test is now clear. Please can you power down the router for a full 30 minutes and then run another speed test following this?

 

Thanks

 

Debbie

Highlighted
Chat Champion

After 30m shutdown

 

==========================

Current speeds

 
 

Download: 31.68 Mbps

Upload: 8.34 Mbps

==========================

 

DSL Information
On this page, you can view DSL information.
 
DSL synchronization status:Up
Connection status:Showtime
Upstream line rate (kbit/s):8539
Downstream line rate (kbit/s):32444
Maximum upstream rate (kbit/s):8566
Maximum downstream rate (kbit/s):46872
Upstream noise safety coefficient (dB):6.0
Downstream noise safety coefficient (dB):6.1
Line standard:Vdsl2_ANNEX_B
Upstream line attenuation (dB):9.3
Downstream line attenuation (dB):19.1
Upstream output power (dBm):5.4
Downstream output power (dBm):9.3
DSL up time:0 day 0 hour 10 minutes 44 seconds

 

==========================

 

while in game

Averaging 50 ms ping = this used to be average of 30ms Ping

 

- so there is still an issue with the service

 

==========================

 

Peak download via steam =3.8 - 3.9 MB/s

> this used to be 4.1 - 4.2 MB/s

 

- so there is still an issue with the service

 

==========================

 

 Talk Talk Service Status

- Your Estimated Speeds: 32 Mb - 40 Mb. Your Actual Speed: 30 Mb.

 

- so there is still an issue with the service

 

==========================

 SPEED TESTS

 

https://www.speedtest.net

 

Ping ms
33
Download Mbps
17.82
Upload Mbps
7.20
 
PING = 38 ms
DOWNLOAD = 15.51 Mb/s
UPLOAD = 7.31 Mb/s

 

 

==========================

 

What do you propose now? 😑

Highlighted
Community Team - TT Staff

Hi sunnypurba,

 

Thanks for trying this. I've re-checked and DLM has started to increase the sync speed slightly since yesterday. Would it be possible to monitor the connection for a few more days so we can see if DLM continues to increase the speed following this investigation?

 

Thanks

 

Highlighted
Chat Champion

Ill get Back to you on the weekend

 

16.20 - 21/01/2010

Current speeds

 
 

Download: 31.68 Mbps

Upload: 8.34 Mbps

 

DSL Information
On this page, you can view DSL information.
 
DSL synchronization status:Up
Connection status:Showtime
Upstream line rate (kbit/s):8539
Downstream line rate (kbit/s):32444
Maximum upstream rate (kbit/s):8191
Maximum downstream rate (kbit/s):46872
Upstream noise safety coefficient (dB):5.5
Downstream noise safety coefficient (dB):6.5
Line standard:Vdsl2_ANNEX_B
Upstream line attenuation (dB):9.3
Downstream line attenuation (dB):19.1
Upstream output power (dBm):5.4
Downstream output power (dBm):10.5
DSL up time:0 day 23 hours 6 minutes 12 seconds
Highlighted
Community Team - TT Staff
Highlighted
Chat Champion

Current speeds

 
  Download:  31.20 Mbps
 
  Upload:  6.93 Mbps
 
 
On this page, you can view DSL information.
 
DSL synchronization status:Up
Connection status:Showtime
Upstream line rate (kbit/s):7097
Downstream line rate (kbit/s):31946
Maximum upstream rate (kbit/s):7169
Maximum downstream rate (kbit/s):47140
Upstream noise safety coefficient (dB):6.0
Downstream noise safety coefficient (dB):5.5
Line standard:Vdsl2_ANNEX_B
Upstream line attenuation (dB):9.4
Downstream line attenuation (dB):19.2
Upstream output power (dBm):6.2
Downstream output power (dBm):11.4
DSL up time:6 days 2 hours 46 minutes 54 seconds

 

ping while gaming is still in its high 50ms when it used tobe low 30ms

Highlighted
Chat Champion
Internet Speed Tests
 
Ping ms
42
Download Mbps
21.87
Upload Mbps
6.07
 
=================
 Internet speed test
 

Mbps download - 11.4

Mbps upload - 1.47

Latency: 40 ms
Server: London
=================
 
 
Highlighted
Community Team - TT Staff

Hi sunnypurba

 

I've checked the connection stats and your line is showing in sync at 34.9mb. DLM last changed the profile on 02/02.

 

Thanks

 

Debbie

 

 

Highlighted
Chat Champion

Hi,

 

Can you do a few more test please. I am getting random disconnections on my line

Highlighted
Chat Champion

1 MIN after the above post.

 

My internet disconnected again.

 

=============

 

https://www.talktalk.co.uk/help/servicestatus/

 

Your Stability

Our health check shows that your internet has been disconnecting

 

Your Line Speed(has a orange(!))

Est. speed: 29 Mb - 40 Mb
Measured speed today: 32 Mb

Highlighted
Community Team - TT Staff

Hi sunnypurba,

 

I can't run a line test at the moment, how has it been over the weekend?

Chris

Highlighted
Chat Champion

Pardon my french, like a bag of *@#][!![]'#[@#]!*.

 

With a disconnect here, a disconnect there, a disconnect everywhere.... old mc talk talk has some internet e i e i o >_<

Highlighted
Community Team - TT Staff

Hi sunnypurba,

 

I'm sorry for the delay. I've run a few tests on the line which are clear, however I can see a few re-connections. If all testing has been completed at the test/master socket and with different routers then the next step would be to arrange an engineer visit to the property. Would you like us to arrange this for you?

 

Thanks

 

Highlighted
Chat Champion

I've had 1 engineer to the property already.

 

Can you find out what happened on that visit and then see what can be done?

Highlighted
Community Team - TT Staff

Hi sunnypurba,

 

I've just re-read back through your thread and I can see that on post 14 we advised that the engineer was unable to identify any faults. Did the engineer make any changes on their last visit?

 

Thanks

 

Highlighted
Chat Champion

No changes took place at all, looked at equipment, checked the line with his tools, then left

Highlighted
Community Team - TT Staff

Hi sunnypurba

 

Ok thanks for confirming. I've taken another look at the connection stats now and the sync speed looks consistent. How is your overall performance at the moment?

 

Just to advise, that there will be a delay in booking engineer visits for slow speed faults at the moment.

 

Thanks