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Reprofile line - not getting speeds guaranteed

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Highlighted
Chat Champion

So, I will now refer to my previous posts, as you appear to be a broken record saying the same thing about testing the master socket and trying to confirm it xxx amount of times.

 

Master socket was tried before my 1st router was sent to me

- all this can be done if you checked my account when i spoke to online chat since my contract started

 

==================================

So, do you want to ask me that question again?
 
Also can i get a like from your community star and team please as it feels like i am getting gang banged by all because of your post about asking about MASTER SOCKETS. You sound like a B movie Evil Mastermind.
 
 
Highlighted
Chat Champion

So currently

 

 

Status = Connected
 

Current speeds

Download: 30.06 Mbps

Upload: 8.47 Mbps

 

Current Connection time

Online for 0:10:11 day(s)

 

============

 

DSL Information
On this page, you can view DSL information.
 
DSL synchronization status:Up
Connection status:Showtime
Upstream line rate (kbit/s):8674
Downstream line rate (kbit/s):30784
Maximum upstream rate (kbit/s):8524
Maximum downstream rate (kbit/s):41768
Upstream noise safety coefficient (dB):6.0
Downstream noise safety coefficient (dB):5.7
Line standard:Vdsl2_ANNEX_B
Upstream line attenuation (dB):9.6
Downstream line attenuation (dB):19.3
Upstream output power (dBm):6.2
Downstream output power (dBm):11.4
DSL up time:0 day 11 hours 42 minutes 40 seconds
Highlighted
Chat Champion

at 12.15pm my internet went down, it took talk talk another 30m to post a status on social media to update their customers.

 

After investigating the issue myself I found out there was a fire at the 21CN core node on BT's End.

 

It took BT about an 1hr 30m to resolve the issue.

 

but since they got the power restored at the exchange building my internet performance is allot better, as you can see in my earlier post above.

 

===============================

 

So the next time my network goes balls up, Ill ring BT and get them to set a Fire at one of the core Nodes, as this seemed to fix my issue. Also BT have TS(troubleshooted) the issue better than Talk Talk and they never spoke to me, how hilarious is that?

 

By the way, im yet to receive a call from your complaints team. They texted and advised they would call - but being talk talk, you cannot keep your word.

 

*drops mic* explosions

 

by the way

- I will keep this thread open until I leave talk talk

 

CAN I GET A LIKE FOR THIS? or is it like an internal joke you guys have?

 

Highlighted
Community Star

Glad things seem to be resolved. And if in future you get repeatedly asked whether you have connected at the test socket, don't repeatedly answer by saying you have connected at the master socket, OK?  🙂

Highlighted
Chat Champion

I do not appreciate the SASS Fergie.

 

"And if in future you get repeatedly asked whether you have connected at the test socket, don't repeatedly answer by saying you have connected at the master socket, OK?"

 

What tou should be saying is

 

OCE

- please read the notes from the customer. He has stated once he has tried the test socket

 

 

- please do not harras the customer asking repeatedly to test the test socket when the customer has already  done this and has stated it once

 

- OK????

 

CAN I GET SOME LIKES PLEASE - no ok 

Highlighted
Community Star

Hey, I was trying to be light-hearted. Forgive me if I offended you. I must have missed your reference to the test socket, if you can refer back to it I will happily stand corrected. 

Highlighted
Chat Champion

Once again, I am not getting my guaranteed internet speeds! 

 

I got this from ofcoms website.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/broadband-speeds-c...

 

If your service doesn’t deliver the speeds you were promised by your provider, first get in touch with them. If the problem is on their network and they can’t fix it within 30 days, they must let you leave your contract without being penalised.

 

This is issue has been on going since September 2019. You have had plenty of time to resolve the issue. When 1 year has surpassed, I shall be moving to a new provider! 

 

Here are my current stats.

Screenshot_20200802-115419_Chrome.jpg

Screenshot_20200802-115451_Chrome.jpg

Screenshot_20200802-115708_Chrome.jpg

My estimated speeds on contact was 32mb you can see screen shots of this in my first posts from Sept 2019.

 

I will do some ts now and provide a further update

Highlighted
Chat Champion

Disconnected the internet for 20m then Reconnected.

 

See below screen shots for stats

 

Screenshot_20200802-123951_nPerf.jpg

Screenshot_20200802-124128_Chrome.jpg

Screenshot_20200802-124147_Chrome.jpg

 

Small improvment but not guaranteed speeds

Highlighted
Chat Champion

Further speed tests

Screenshot_20200802-124612_Speedtest.jpg

Highlighted
Chat Champion

Screenshot_20200802-172533_Chrome.jpg

Can you put the request in to reprofile my line please to its maximum speeds.

 

This troubleshooting hasn't been done on your/bt end since last year

Highlighted
Community Star

Can you humour me and confirm that you have tried at the test socket? That will help to speed up any referral to Openreach who are the only ones who can reprofile your line. 

Highlighted
Chat Champion

Why are you going on about test sockets again Ferguson. I have already said this has been done.

 

Are you like ok in the head? Have you been beating with a stick. A stick made our of wood, a stick made out metal, or are you just trying to TROLL customers?

 

 

As it already has been done with the 4 routers I have received with Talk Talk

 

Please send this to OR to re-profile my line please. This has not been done sine I have received 4 routers from talk talk.

 

CR has provided me the below numbers to speak to an Agent the next time I get an issue;

I rather not ring 

0345 72 000 88
0345 72 000 44

 

I have work between 8-4 so I do not have time to call an agent during the week.

 

Please contact OR and get my line reprofiled

Highlighted
Chat Champion

When you read this post, it will be 2 days since I have heard back from anyone!

 

Have you passed this on to BT OR yet? I have requested to contact BT OR and ask for my line to be re-profiled.

 

Please request that it be profiled to its maximum DL and UL speeds, then we can troubleshoot from there.

 

DSL Information
On this page, you can view DSL information.
 
DSL synchronization status:Up
Connection status:Showtime
Upstream line rate (kbit/s):7331
Downstream line rate (kbit/s):28548
Maximum upstream rate (kbit/s):7265
Maximum downstream rate (kbit/s):42364
Upstream noise safety coefficient (dB):6.0
Downstream noise safety coefficient (dB):5.5
Line standard:Vdsl2_ANNEX_B
Upstream line attenuation (dB):9.5
Downstream line attenuation (dB):19.3
Upstream output power (dBm):4.9
Downstream output power (dBm):11.5
DSL up time:1 day 9 hours 44 minutes 45 seconds

 

 

https://www.talktalk.co.uk/my/dashboard?origin=myaccount.talktalk.co.uk

Your Line Speed

Est. speed: 29 Mb - 40 Mb
Measured speed today: 28 Mb

 

Highlighted
Community Team - TT Staff

Hi sunnypurba

 

The line tests are not detecting any faults and your line is in sync at 31.1mb

 

We can't ask for the line to be re profiled, as the line tests are clear this would require an Openreach engineer visit. It would be the engineers decision if DLM needs to be reset.

 

Thanks

 

Debbie

 

 

Highlighted
Chat Champion

@OCE_Debbie 

Can I ask where you are getting this information from? Because its either wrong, or you are providing me incorrect information

- it doesn't correspond to your website or your dsl information page on the router!

 

 

Talk Talk Service Status - on my talk talk account

Your Line Speed

Est. speed: 29 Mb - 40 Mb
Measured speed today: 28 Mb

 

 ========================

 

DSL INFORMATION

 

DSL synchronization status:Up
Connection status:Showtime
Upstream line rate (kbit/s):6438
Downstream line rate (kbit/s):31079
Maximum upstream rate (kbit/s):6455
Maximum downstream rate (kbit/s):42260
Upstream noise safety coefficient (dB):6.0
Downstream noise safety coefficient (dB):6.5
Line standard:Vdsl2_ANNEX_B
Upstream line attenuation (dB):9.5
Downstream line attenuation (dB):19.2
Upstream output power (dBm):4.6
Downstream output power (dBm):11.5
DSL up time:0 day 12 hours 10 minutes 43 seconds

 

========================

 

We suspect an issue with your broadband

We need to run a line test between our network and your home.

During the test, your broadband and phone line will temporarily disconnect.

In order for us to keep you updated, we need your mobile number.

Enter your mobile number (required)
 
========================

 

I am entering my phone number because 

- TALK TALK STATE

We suspect an issue with your broadband

 

can you comment why I am being given incorrect and misguided information 

 

 

 

PLEASE GIVE ME LIKES -- OCE's? or do you just like each other posts?

 

 

Highlighted
Community Team - TT Staff

Hi sunnypurba

 

The information I have provided is based upon the line test results (tests completed on the telephone number in your Community Profile)

 

I've checked this again this morning and the line is in sync at 31.1mb. Line test is clear - no faults detected.

 

Thanks

 

Debbie