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Request of HG633 Firmware Update

ANSWERED
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6 REPLIES
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Allison40
Repeat Guest

I am also having a lot of trouble with my wifi and my firmware version is  v1.21t.

Please could I request an update if its available for my HG633 router

many thanks

Allison

Gondola
Community Star

Hi @Allison40

 

This new topic has been created for you so you can receive individual help.

 

An OCE has been asked to push the firmware / software version update to your HG633 router currently on 1.21t software version.  The update is 1.21t demo.  It is a pre-release version of a forthcoming router update and is helpful in preventing router rebooting caused by compatibility issues with some device apps particularly streaming / video apps.

 

The OCE will deliver that firmware update to your router by remote management.  So if you've switched off remote management in the router then re-enable.  Otherwise, just leave the router connected and powered and it'll be updated.

 

The OCE will liaise with you right here to make sure its working ok.

Gondola - I'm a customer with PlusTV +
Community Team
Solution

Hi Allison

 

I've updated the router firmware for you.

 

Thanks

 

Karl. 

Allison40
Repeat Guest
Thank you so much for getting that sorted so quickly. Its very much appreciated
Stoic Warrior
Visitor

Firmware Upgrade request for me, too ... I am a new TalkTalk customer and this is my first post on the forum (hope this gets posted correctly) ... I had to get a telecom guy in last week to sort out my in-house wiring and as an adjunct of that he recommended I either buy a different moden than the HG633, or request a firmare upgrade ... my device's firmware reads Hardware H.1.01 and software v1.15t ...

Gondola
Community Star

Hi @Stoic Warrior

 

To post correctly and create your own topic (Click here). And add your landline number to your Community Profile (Click here). Save changes.

Gondola - I'm a customer with PlusTV +
Community Team

Hi Allison40

 

Thanks for keeping us updated :-)

 

 

@Stoic Warrior  - Please can you create a new thread, we can then look into this further.

 

Thanks

 

Debbie