Showing results for 
Search instead for 
Did you mean: 
Need help?

Want to know how to get the most out of our community?

Hey, I'm Michelle and I wanted to tell you about our community and how it's packed full of useful information, answers and has a horde of active members waiting to help or just to say hey! We know forums can be a little daunting at times, so here are some of my useful tips to help you get the most out of the community:

Get Searching

Search is the quickest way to locate the information you're after, use the big red box above. If you don't find what you're after you can always post your own question.

Search now

Get stuck in

Prefer to jump straight into the community? Checkout the yellow "browse" tab over on the left hand side, here you'll find the entire community at your fingertips.

Try now

Join the party!

Had a peek around the community already? If so you'll no doubt want to join us, just hit register below and follow the instructions. Don't worry I'll still be here to help once you've registered.

Register now

Request of HG633 Firmware Update

Repeat Guest

I am also having a lot of trouble with my wifi and my firmware version is  v1.21t.

Please could I request an update if its available for my HG633 router

many thanks


Community Star

Hi @Allison40


This new topic has been created for you so you can receive individual help.


An OCE has been asked to push the firmware / software version update to your HG633 router currently on 1.21t software version.  The update is 1.21t demo.  It is a pre-release version of a forthcoming router update and is helpful in preventing router rebooting caused by compatibility issues with some device apps particularly streaming / video apps.


The OCE will deliver that firmware update to your router by remote management.  So if you've switched off remote management in the router then re-enable.  Otherwise, just leave the router connected and powered and it'll be updated.


The OCE will liaise with you right here to make sure its working ok.

Gondola - I'm a customer with PlusTV +
Community Team

Hi Allison


I've updated the router firmware for you.





Repeat Guest
Thank you so much for getting that sorted so quickly. Its very much appreciated
Stoic Warrior

Firmware Upgrade request for me, too ... I am a new TalkTalk customer and this is my first post on the forum (hope this gets posted correctly) ... I had to get a telecom guy in last week to sort out my in-house wiring and as an adjunct of that he recommended I either buy a different moden than the HG633, or request a firmare upgrade ... my device's firmware reads Hardware H.1.01 and software v1.15t ...

Community Star

Hi @Stoic Warrior


To post correctly and create your own topic (Click here). And add your landline number to your Community Profile (Click here). Save changes.

Gondola - I'm a customer with PlusTV +
Community Team

Hi Allison40


Thanks for keeping us updated :-)



@Stoic Warrior  - Please can you create a new thread, we can then look into this further.