I'm currently struggling to keep my internet from cutting out every hour and i have already spoken to somebody on the live chat twice now and both times i was refused a new router because they somehow thought my router was working fine because there was no connection issues after running a test. They made changes to my line speed and now its cutting off again.
Im currently using a HG633 router.
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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I'm picking up a possible fault on the voice (phone) side of the circuit.
Can you listen to the home phone and tell me if the dial tone is clear, or do you hear any noise, distortion or crackles when making calls.
Thanks for trying this and I'm sorry to hear that the connection is still unstable. I've re-run the line test which is clear. Just to confirm, does the master socket have a test socket?
Apologies for this.
I've checked the connection stats and I can see re connections on the line.
Just to confirm, when the connection drops do you reboot the router or wait for it to re connect on its own?
The HG633 routers are fine, I was using one for the past 2 years with a lot of wireless kit and 2 games consoles with no issues.
If this is still dropping, then the next option is to proceed towards an engineer.
I'll PM you with some details we require.
I've received confirmation from our network team that the engineer visit is booked for tomorrow (17th) PM (13:00-18:00) please let us know how you get on
Thanks for the PM
I'm sorry to hear that you're still experiencing problem, I've passed this back to our network team for further investigation. If you don't hear anything later today can you bump the thread again tomorrow
Our network team have advised that we'll need to arrange another engineer visit if your connection is still dropping. If you'd like us to go ahead with the engineer visit can you give a couple of dates and time slots when you can be available