Been suffering disconnections and a major drop in synchronization with a TalkTalk Wi-Fi hub (Fast 5364-3.T8). Don't know when the firmware was updated to SG4K10001E00t.
Synchronization "actual rate" has been near 40000 Kbps downstream since going live and with a "maximum rate" around 46000 Kbps. And now sync has dropped to 20000 Kbps (as of today).
I wasn't here over January so don't know when issue started as the logs had no new entries since 31 December 2018. So have performed a hardware reset today to get logs working again.
I've tried a filter in test socket, but have since gone back to using BT supplied filtered faceplate.
Can you monitor connection and I'll see if it's still being problematic next week.
I'm sorry to hear this.
I've completed a line test which has detected a possible fault. Are you experiencing any faults with the landline service when making calls? (noise on the line)
I have switched back to a microfilter in test socket.
For voice calls there is a slight hiss on the line once the dial tone stops after 16 seconds. And also on quiet line automated message on 17070. But as I don't use the land line I can't say for certain if it has always been there or recent change.
Ok thanks for confirming this. Is the router connected to the test socket at the moment? Do you have an alternative router that you can test with?
As soon as we've confirmed this then we can pass this over to our Network Team for further investigation.
The router has been connected with microfilter to the test socket behind faceplate of master socket.
I do not have an alternative router to try.
Current line conditions after 2 days 18+ hours using microfilter.
If any help, the cable from pole goes into gel filled box. From that a thin grey cable feeds on to an internal box then to master socket. Black cable is for a second number that isn’t in use, and not connected to a socket.
If a replacement router helps to eliminate possible fault, and I can return router for free after testing, then please go ahead with sending a replacement.
As service works, albeit at a slower speed, I'm happy to wait for replacement router. Can escale to Network Team if issue continues with new router.
Have connected new router up using phone cable and microfilter supplied in the box. But have kept the old power supply connected.
Old router resynced in the early hours of this morning and speed had increased slightly.
The line details after connecting new router are below. Maximum rate down has decreased. There will show another disconnection after I took this picture as I considered putting faceplate back on, but put microfilter back in.
Thanks for keeping us updated.
Please can you leave the replacement router connected for at least 48hrs whilst DLM is monitoring the connection with this router connected.
Decided to give more time before posting back. Will follow up on Monday if trend continues.
Currently downstream connection has improved by 5000 Kbps since Tuesday, but speed has a long way to go before returns to level before problem discovered.
Router resynced Thursday morning, and below are the line stats taken on Friday after 24 hours up time.
Router resynced Saturday morning, and below are the line stats taken that day.
Checked router today and the logs have stopped listing new enteries since midnight 28th Feb 2019 with 51 pages of enteries. So stopped working at the end of the month like the previous router that stopped listing new enteries at the end of Dec 2018.
I have not reset router to get logs working as it will add a disconnection.
Connection has resynced this morning and actual rate downstream has not improved. But Maximum rate has dropped very slightly.
Monday morning has had two resyncs, that I know of.
First picture shows resync some time after 5am. Then after taking screen grab I noticed internet had gone down again around 07:52, so I took another picture once connection had re-established.
After second resync below.
Our Network Team have advised the following:
The line tests are passing and not detecting any issues. Line history shows that there was an issue for the 2nd half of February but this seems to be resolved now so the sync speed is stabilising and slowly returning to where it should be.
They have asked if you can continue to monitor the connection for a little longer and to let us know if this issue does persist?
Connection improved to 34,999 kbps downstream on the 8th March and has remained constantly at 34,999 through every resync that the router has performed (no intervention by me). The only rate that has varied each time is the upstream connection rate.
I bought a new telephone and perceived no difference to voice line quality. And having tested the phone at a different property, that uses BT, the line sounded clearer compared to my place.
If I upgraded to Fibre Speed Boost, would the line get replaced to support the faster service?