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Restarts and sync reduction started in 2019

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Community Team

Hi Phawk

 

Unfortunately you're unlikely to see any speed increase with the speed boost as your router is syncing at a lower speed than 40Mbps (the line wouldn't get replaced)

 

Do you still hear the noise with just a telephone connected, no router?

Chris

Phawk
Team Player

Have tried various combinations and I do notice more of background static sound on the line when router is powered on.

 

Tried phone lead direct into test socket (no filter), via a microfilter direct into test socket, and with filtered face plate back on.

 

As sync has improved I'll wait and see if it returns to its previous rate nearer summer time.  As I was getting 40,000 kbps back in November, but rate now seems restricted to 34,999 kbps with no change in 7 days.

 

Thank you for your combined responses.  Been appreciated.

 

For future reference I'll leave comparison picture below.

 

2 Nov 18 vs 14 Mar 19.jpgDifference in downstream rate

Faster Fibre Broadband customer.
Community Team