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Restore fibre speed

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3 REPLIES 3
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Chatterbox

Hello,

 

Is it possible someone can restore my previous sync speeds, as my line was perfectly able to sync at 80/20 and has been reduced to 73/20 for whatever reason, as my Steam games are downloadable and faster is better.

 

Thanks,

Highlighted
Community Team - TT Staff

Hello,

I have placed the Order for the Profile on your Line to be Reset, this should bring the Max Speeds back to 80MB.

i will Update you as soon as this is Completed.

Thanks,

Jay

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Chatterbox

Hello,

The speed has now been lowered to 61...

 

Thanks.

 

Edit: Why is an engineer coming out within 3 days?

Highlighted
Community Team - TT Staff

Hi Jones86

 

I'm really sorry for the delay.

 

I can see that this fault has been raised to Openreach to be investigated by a line engineer.

 

It appears that the line engineer is completing further investigations.

 

Thanks

 

Debbie