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Return equipment

First Timer

I cancelled my account and received a postbag to return the hub in, but I didn't get any pre-paid postage slips. How do I get posted a new pre-paid postage slip? 

Community Star

Please complete your community forum profile details,  @RosieCope. Staff need to identify your account. 


Please go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 


Or try Chat in the morning from links on this page:


Community Team - TT Staff

Hi @RosieCope


Thanks for your post. 


If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.