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Router Firmware Update

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5 REPLIES 5
Highlighted
Chatterbox

My router says it has old firmware I have tried to turn the router on and off to push the firmware but this hasn't work can you push it from your end?

 

Thanks,

 

Jack

Highlighted
Community Team - TT Staff

Hi

 

Your router firmware should now be updated.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Chatterbox

@OCE_Karl 

 

I have just checked and it doesn't seem to have worked, Still saying the firmware is outdated??

 

Thanks,

 

Highlighted
Community Team - TT Staff

Hi

 

Your router did update from version 1400t to 2810t.

 

We do have a later firmware that is currently being deployed at this moment in batches, so the router will update again.

 

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Chatterbox

Morning,

 

My service status is still saying my router is out of date, When will this change?

 

Thanks

 

@OCE_Karl 

Highlighted
Community Team - TT Staff

Hi

 

The later firmware v2816 is being pushed out in targeted batches over the next couple of weeks.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES