I was due to leave in mid feb, but got 19.95 deal signing up online to the new faster fibre deal of 40Mbs - I also was supposed to get half price speed boost p/m of £2.50 but soon as i signed up this was increased to £5 per month, and even though i was also supposed to get the newest upgraded router included, i was also told this would not be sent as i was an existing customer.
I have been having problems with the dlink originally recieved when signing up a year ago, then was sent a HG633 , still some problems, even though i keep contacting Tech services, they still seem to be reluctant to provide or want to retain existing customers by ensuring we are satisfied with the service as much as trying to gain new customers and throwing eerything at them.
Although i am on Faster Fibre with a £5 speed boost, my speed are still way less than the guaranteed minimum speeds i was supposed to get, and i was tricked into paying more for this than advertised and bumped out of a router i thought would have been sent as part of renewing my contract to replace the router i was having issues with... Now i have a new 18 month contract totalling £24.95 for minimum speeds of 65Mbps with an estimated normal speed between 72-78Mbps advertised on signing up.
Thanks for your post, sorry that you are unhappy.
Ive added the discount for the speed boost.
In relation to the speeds your line is currently going through stabilization where the speeds will fluctuate for around 14 days ending on the 16th Feb, if the speed remain low after this date we can start investigating. At this time line tests are not showing any issues on the line.
Continue to monitor and let us know.
Thanks I had the email regarding this a short time ago and was confused but delighted that this has been applied to the account.
My biggest concern was the router problems and the speeds, i was hoping that i could get the newish router to see if this improves this and also the wifi connection to the front door camera as it disconnects from this most of the time, amongst connectivity dropping out and resetting the connection every few days. Also the router is plugged into the only master socket and there arent any other places to plug in an extender or rewire the router closer as it an upper property with a front door located at side of the property (my own front door)
Thanks in any case for the discount on the speed boost, really appreciate this as online chat team were not helpful in trying to apply this when i enquired about it originally, saying there was nothing they can do.
Sorry to hear that your speed is still a bit low, how many telephone sockets do you have? What other devices do you have connected in addition to your router?
Does your master socket have a Test Socket?
Are you experiencing any problems with your telephone service such as noise on the line?
Chris, Community Team
Hi, i have a prefiltered Master Socket 5C that has an RJ45 and an RJ11 connection seperate of each other, this is the only socket in the house and i am using the ethernet connection on the router to my computer, and this is the only device currently connected and the latest test result is https://www.speedtest.net/result/8068590401
which is still far short of the estimated 78Mbps and the minimum guaranteed 65Mbps
This isnt just a recent problem but rather seems to be ongoing and still getting asked the same questions, no offence, but just seems to be going round in circles all the time.
Thanks in advance
Thanks for connecting the router at the test socket. Could you bump your thread on Thursday and we can re-check the connection stats again to see how the broadband speed compares.
Thanks for your reply.
I've checked the connection stats and I can see that the sync speed has dropped slightly to 57.9mb.
I have passed this over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.
The next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
Thanks, i have replied to your PM,
I dont think i shouls be liable for charges outwith my property, and as i am connected using the master socket directly at the test socket, (which the sync speed is worse than using the MK4 filter plate on it), i cant see where the problem would be within my responsibility to be charged by Talktalk
You won’t be liable for charges outwith your property, if you are confident that you have eliminated any possible internal issues then the question of charges should not arise. You nevertheless have to agree, otherwise Openreach will simply not undertake the work.
Apologies, we would need to confirm possible engineer charges before we can arrange this visit.
If the fault is found to be with BT maintained equipment then no charges should be applied.