Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Router disconnecting every 48 hours after exchange upgrades.


After the exchange upgrades last week my Sagemcom router has been disconnecting approximately every 48 hours. This has only occured since several exchanges near my home were upgraded on 11th and 12th November.

Restarting the router fixes the issue. Restarting the router did not negotiate a new IP address.

Router details:
Hardware Version: FAST5364 3.00
Software Version: SG4K10002816t


The last 2 disconnects have been at the following times:

Tue 17 10:30am (approx)
Thu 19 10:45am (approx)

Thu 19 10:45am (approx)
Sat 20 19:30pm (approx)

I'm trying to work from home and this is getting unacceptable. This never happened before. Why upgrade exchanges if it'll make something worse?


Community Team - TT Staff

Hi henhouseharry


I'm really sorry to hear this.


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.