I've just signed up for fibre from basic broadband.
In the first negotiation they said I would get the new WiFi hub free.
During the follow up call to accept the offer I was told I didn't need a new router to enable the fibre link, but that I could speak to the technical department.
Which I did. They said that when the fibre is connected I should recontact them to see what is needed.
Surely they know whether my existing router will work or not. And why should I wait to experience possible problems on my new service?
My router is a Dlink D3782
As that router is compatible with a fibre connection you will not automatically be issued with another one. You should have been told however that customers upgrading from regular broadband to fibre are entitled to purchase a WiFi Hub if the wish at the substantially discounted price of £30.
Well, it would only be a personal recommendation. I am a customer just like you so I can only speak for myself. But in my experience the WiFi Hub performs better than other TalkTalk routers I have had. I must add a caveat that this all depends on your local circumstances.