I've been having issues with my routers for months now. It seems most evenings to drop out for several minutes then reset and come back but can do this several times a night. have paid for a new router and the issue persists. every time I talk to your team they say there is no issue and try and fob me off.
Last night the issue arose and i was on your chat for 2 hours to then be disconnected and told theyll reply tomorrow with the only suggestion they could give being reset my phone?
Today after a further 3 hours on your chat system I was offered an extender for £55. again not solving my issue.
I've had an engineer out and they found no issues with my equipment. Chat have suggested i can pay for an engineer to come out. Why?
I'm so fed up with TalkTalk i want you to end the contract because clearly you have no desire to solve my issue just try and make some more cash.
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults but I can see re connections on the line.
Which routers have you tested with? (make and model)
Yes, the micro filter connects to the test socket and then the router connects to the filter.
Are there any lights showing on the router? Do you have a dial tone?
Thanks for the update. I've re-checked the connection stats and I can still see re-connections on the line. Is the router still connected to the test socket at the moment?
When you tested with the alternative router did you also change the cables and microfilter? As soon as we've confirmed this then we can pass the intermittent connection over to our Network Team for further investigation.