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Need help?

Router issues and terrible service

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Community Team

Hi aidantig

 

This is an appointment to the property, would you like me to re arrange this visit?

 

Thanks

 

Debbie

aidantig
Team Player

It'll have to be wednesday 3rd April as that's when I'm home. 

Community Team

Hi aidantig

 

Thanks for your reply.

 

I have requested that this visit is re arranged for Wednesday 3rd April. I will post back to confirm once this has been arranged.

 

Thanks

 

Debbie

Community Team

Hi aidantig

 

The engineer visit has now been arranged for 03/04/2019 AM (8am - 1pm) as requested.

 

Thanks

 

Debbie
 

aidantig
Team Player

All seems to be working .When do we discuss compensation?

Community Team

Hi aidantig

 

Thanks for keeping us updated, I'm glad to hear that this fault has been resolved.

 

If you contact our Customer Service Team using Live Chat then they can discuss your bill.

 

Thanks

 

Debbie

 

 

aidantig
Team Player

That's a shame .they're the main reason it's taken so long to resolve anything because they are completely useless .

Community Team

Hi aidantig, 

 

It might be better to follow our complaints process, to discuss any refund with a manager. 

 

Regards