This is an appointment to the property, would you like me to re arrange this visit?
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It'll have to be wednesday 3rd April as that's when I'm home.
Thanks for your reply.
I have requested that this visit is re arranged for Wednesday 3rd April. I will post back to confirm once this has been arranged.
The engineer visit has now been arranged for 03/04/2019 AM (8am - 1pm) as requested.
All seems to be working .When do we discuss compensation?
Thanks for keeping us updated, I'm glad to hear that this fault has been resolved.
If you contact our Customer Service Team using Live Chat then they can discuss your bill.
That's a shame .they're the main reason it's taken so long to resolve anything because they are completely useless .
It might be better to follow our complaints process, to discuss any refund with a manager.