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Router keeps dropping out and now won’t reconnect

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6 REPLIES 6
Sightseer

Hi

Our router keeps dropping out and although we keep turning it off and on again - it’s hit or miss if it works.

Tonight we have turned it on and off again 5 times and it’s still not working and I’ve checked on the website and it’s stating there are no faults on the lines. We really need this sorted as we are working from home and we’ve just signed an 18 month contract with TalkTalk.

Any suggestions would be very welcome - thanks!

Whizz Kid

Hi

Turn it OFF.

Wait at least 30 minutes.

 

Power ON and give it time.

 

What if any status lights show?

 

 

I know nothing about BroadBand, but that does not stop me trying, and I am trying.
Community Team - TT Staff

Hi Sofiya

 

I'm sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

Sightseer

Hi Debbie 

I’ve updated my info 👍🏽
Thanks!

Sightseer
Thanks - we have been turning it on and off but it doesn’t seem to stay connected!
Sightseer
Lights are all ok too!
Community Team - TT Staff

Hi Sofiya

 

Please can you also add your TalkTalk landline number to your Community Profile so we can locate your line details.

 

Thanks

 

Debbie