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Router keeps losing connection

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2 REPLIES 2
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First Timer

Hello, in the last few days my router has been periodically losing connection to the internet.

 

The light goes from a steady white to a flashing orange. It then reconnects (changing back to steady white) for about a minute before losing the connection again and going back to flashing orange. Rebooting the router seems to help sometimes, giving a few hours of a steady connection, but the problem keeps occurring.

 

The 'service center' on the talk talk website shows that we have been having connection drops, but doesn't give any advice on what to do about it. 

 

This is quite problematic at the moment as my partner and I are both working from home, and have jobs that require accessing data remotely.

 

Does anyone have any idea how to fix it? 

 

Many thanks.

Highlighted
Community Team - TT Staff

Hello.

 

This is with Openreach investigation.Will update you once we get any updates from their end.

 

Thanks.

 

Ranadheer.

Highlighted
Community Team - TT Staff

Good Afternoon,

 

BT openreach have been out and cleared this fault. The line is back in sync and has connection and is stable.

 

Please can you monitor and if any other issues occur please advise us further.

 

Kind Regards,

 

Matt