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Router lost sync, bright sparks engineer being sent

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33 REPLIES 33
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Team Player

If I have a line fault , what will a bright sparks engineer do that a By engineer can’t, I’ve have also tried different routers and filters so must a be a line fault that it won’t sync 

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Community Star

Hi @Paza02 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team - TT Staff

Hi Paza02

 

I'm sorry to hear this.

 

Do you have a dialtone? (can you make calls ok)

 

Thanks

 

Debbie

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Team Player

I have a dial tone , can make voice calls, just haven’t been able to sync to the internet since Friday , have tried different router, micro filter and cable , not sure what else I can do, happy to try anything as getting through my Mobile data quickly 

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Community Team - TT Staff

Hi Paza02

 

Thanks for your reply.

 

The line test is detecting a possible fault with the landline service. Thanks for confirming that you do have a dial tone. Is there any noise on the line?

 

Thanks

 

Debbie

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Team Player
There no noise on the line at the minute, there normally a crackling noise but appears fine
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Team Player

B076F910-173C-4D30-85C3-6760191A874D.jpeg

Here is my old landline 

BB5AF837-A0A6-47B5-B6F0-92461B96BFA5.jpeg

Router 

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Community Team - TT Staff

Hi Paza02

 

Would you like me to cancel the TalkTalk engineer visit and pass this fault straight over to Openreach?

 

Thanks

 

Debbie

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Team Player
Yes please as Im 100% confident it’s not internal , I’m using the master socket, replaced everything during testing
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Community Team - TT Staff

Hi Paza02

 

I'm just sending you a Private Message to confirm some details.

 

Thanks

 

Debbie

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Team Player
Thanks Debbie
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Community Team - TT Staff

Hi Paza02

 

Thanks for the Private Message.

 

I have cancelled the TalkTalk engineer visit and passed this fault over to Openreach. A line engineer will investigate this fault and we should receive further updates within the next 48hrs.

 

Thanks

 

Debbie

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Team Player
Thank you , I take it don’t reply to this message that ive just received below


TalkTalk update: We're just checking in after your recent engineer visit. If you're still having any problems with your TalkTalk services, simply reply to this message and one of our team will be able to help. (Standard mobile charges may apply).
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Community Team - TT Staff

Hi Paza02

 

No this will be in regards to the TalkTalk engineer visit. If you post back on this thread tomorrow then I can check for further updates on the fault raised to Openreach.

 

Thanks

 

Debbie

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Team Player
Any update ?, will someone need to be there as no one at home at the minute
Regards lian
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Community Team - TT Staff

Hi Paza02

 

I'm checking for updates now and I will post back on this thread shortly.

 

Thanks

 

Debbie

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Community Team - TT Staff

Hi Paza02

 

The next step will be to arrange an engineer visit to the property (Openreach visit)

 

Please can you confirm possible engineer charges and provide your availability for this visit AM and PM?

 

Thanks

 

Debbie

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Team Player
Define am & pm as have to change shifts at work? Can be at home from 1230 tomorrow if it helps
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Community Team - TT Staff

Hi Paza02

 

AM is (8am - 1pm) and PM is (1pm - 6pm)

 

If you could provide a couple of dates and we will arrange the first available.

 

Thanks

 

Debbie

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Team Player
Wednesday PM
Friday Am
Monday Am