If I have a line fault , what will a bright sparks engineer do that a By engineer can’t, I’ve have also tried different routers and filters so must a be a line fault that it won’t sync
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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I have a dial tone , can make voice calls, just haven’t been able to sync to the internet since Friday , have tried different router, micro filter and cable , not sure what else I can do, happy to try anything as getting through my Mobile data quickly
Thanks for your reply.
The line test is detecting a possible fault with the landline service. Thanks for confirming that you do have a dial tone. Is there any noise on the line?
Thanks for the Private Message.
I have cancelled the TalkTalk engineer visit and passed this fault over to Openreach. A line engineer will investigate this fault and we should receive further updates within the next 48hrs.
No this will be in regards to the TalkTalk engineer visit. If you post back on this thread tomorrow then I can check for further updates on the fault raised to Openreach.
The next step will be to arrange an engineer visit to the property (Openreach visit)
Please can you confirm possible engineer charges and provide your availability for this visit AM and PM?