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Router lost sync, bright sparks engineer being sent

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Team Player
Can you let me know if any are suitable please , or I will have to look at getting a relative in
Regards
Lian Party
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Community Team - TT Staff

Hi Lian,


Apologies for the delay, I've requested an update from our network team. I'll let you know when I have any more information 


Chris

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Team Player
Thanks for the update Chris , as long as I’m notified of a time slot as want to make sure I’m in
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Community Team - TT Staff
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Community Team - TT Staff

Hi Lian,

 

Our network team have run a line test which has failed, they need to run the test again with all telephone equipment (router, telephone(s) etc) disconnected. Are you able to disconnect everything now?

Chris

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Team Player
I can get the wife to do it at 1530, I’ve had to stay in at work
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Community Team - TT Staff

Thanks but would you be able to do it tomorrow morning?

Chris

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Team Player
Do I just make sure all unplugged in the morning before I go to work , or do you need someone there?
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Team Player
Not sure if it’s too late but the wife has unplugged it all now
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Community Team - TT Staff

Hi Paza02,

 

I'm sorry for the delay. Is the equipment still unplugged at the moment? (router, phone, microfilter, any other equipment connected to the phone sockets)

 

Thanks

 

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Team Player
I rang up last night when I got home, I have a bt visit booked for Friday Am so hopefully will be resolved but will unplugged it all now
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Community Team - TT Staff

Hi Paza02,

 

Thanks for the update. As the engineer visit has been arranged for you then we won't need to re-run the line test. Please let us know how you get on 🙂

 

Thanks

 

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Team Player
It’s working, not sure what time openreach got it working as had to leave the father in law with them as had to go to work at 13/15 but took them a while to find the external fault , so glad as got no data left on the mobile 😂
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Community Team - TT Staff

Hi Paza02

 

Thanks for keeping us updated.

 

I'm glad to hear that this fault has been resolved, please let us know if you do experience any further issues.

 

Debbie 🙂