Apologies for the delay, I've requested an update from our network team. I'll let you know when I have any more information
Chris, Community Team
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OK, no problem 🙂
Our network team have run a line test which has failed, they need to run the test again with all telephone equipment (router, telephone(s) etc) disconnected. Are you able to disconnect everything now?
Thanks but would you be able to do it tomorrow morning?
I'm sorry for the delay. Is the equipment still unplugged at the moment? (router, phone, microfilter, any other equipment connected to the phone sockets)
Thanks for the update. As the engineer visit has been arranged for you then we won't need to re-run the line test. Please let us know how you get on 🙂
Thanks for keeping us updated.
I'm glad to hear that this fault has been resolved, please let us know if you do experience any further issues.