I decided to leave TalkTalk to upgrade from 'standard' to superfast broadband, and also because their customer service is amongst the worst I've ever experienced. It's impossible to contact anyone when things need fixing. Having switched, I then received a call from a TalkTalk inviting me to stay, with a much reduced cost package for superfast broadband. Against my instinct, I agreed. What a mistake! I was told my new router would be delivered a few days before the switch date of 23rd April. I'm still waiting, and my broadband has stopped working. How do I resolve this when I cannot make contact with anyone at TalkTalk? Answers on a postcard to..
Thanks for your advice. I've tried turning off/on but that did not solve the problem. The router is quite old and TalkTalk advised that the replacement router would be required to get the benefits of higher speeds. They did not say it would not work! No response from TalkTalk, predictably.