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Router orange light

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8 REPLIES 8
Highlighted
First Timer

Hi,

 

My sagecom fast router kept rebooting every other night, dropped my profile by DLM. It is now on solid orange and have totally disconnected it so I'm totally offline.

May I please ask for a replacement router same model Sagecom fast?

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Community Star

Hi @kannanni14 your post has been flagged for assistance and you should hear soon.

I don't work here and all my opinions are my own.
Highlighted
First Timer
Just a quick update.I chatted with support and they ordered another one for me
Highlighted
Community Star

Hi @kannanni14 that's good news, thanks for letting us know, if you feel like it please mark one of the messages as best answer which will close the issue and save others fretting 🌞

I don't work here and all my opinions are my own.
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Community Team - TT Staff

HI kannanni14

 

Thanks for your reply. Please let us know how the connection compares with the replacement router.

 

Debbie

Highlighted
First Timer

Hi there,

Replacement router came yesterday and plugged in.

Can you please run a check and see if it's a healthy connection.

And also turn off WiFi optimization, it was off on the other router and I'm not sure if its still off.
I had problems with my main pc dropping connection and you guys turned it off for me last time.

 

Is there a chance you can also send me the latest black Huawei WiFi hub so I can test and keep what's best for my line please?




Many thanks

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Community Team - TT Staff

HI kannanni14

 

Thanks for keeping us updated.

 

The line tests are all clear but I would advise keeping the router connected at the master/test socket for 48hrs, without rebooting whilst DLM is monitoring the connection.

 

The WiFi Optimisation has been switched off.

 

Thanks

 

Debbie

Highlighted
First Timer

Good morning,

 

 

Due to safety concerns may I please ask for Upnp to be turned off. I've always kept it off in the past with my previous ISP. It's only now I realised it's on by default and I can't turn it off by myself.

 

 

Thanks,

kannanni

Highlighted
Community Team - TT Staff

Hi

 

UPnP should now be off.

 

Thanks  

 

Karl.

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