I am experiencing an issue with the above router. It has no power (no lights and not broadcasting a signal), despite being plugged into a socket that works - I have tested other devices/appliances in the same socket successfully.
It seems to be a known fault, for which the solution is a new piece of hardware:
Please could you arrange this as soon as possible.
I'm really sorry to hear this.
Can I just check if you have also tried factory resetting the router using the pin hole reset?
I can then send a replacement router.
Yes, I have tried inserting a pin to do a factory reset, but this was not successful.