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SAGECOM FAST 5364-3.T8 Power Issue / Router Dead

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7 REPLIES 7
Highlighted
First Timer

Hi,

 

I am experiencing an issue with the above router. It has no power (no lights and not broadcasting a signal), despite being plugged into a socket that works - I have tested other devices/appliances in the same socket successfully.

 

It seems to be a known fault, for which the solution is a new piece of hardware:

 

https://community.talktalk.co.uk/t5/Fibre-Broadband/New-router-SAGEMCOM-Fast-5364-3-T8-No-Power/td-p...

 

Please could you arrange this as soon as possible.

 

Regards,


wheatley000

Highlighted
Community Team - TT Staff

Hi wheatley000

 

I'm really sorry to hear this.

 

Can I just check if you have also tried factory resetting the router using the pin hole reset?

 

I can then send a replacement router.

 

Thanks

 

Debbie

Highlighted
First Timer

Yes, I have tried inserting a pin to do a factory reset, but this was not successful. 

Highlighted
Community Team - TT Staff

Hi wheatley000

 

Thanks for your reply.

 

Please can you add your TalkTalk telephone number to your Community Profile. I can then send a replacement router.

 

Thanks

 

Debbie

Highlighted
First Timer

Thanks, how do I do that?

Highlighted
Community Team - TT Staff

Hi wheatley000

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Highlighted
First Timer

Thanks, the new router works properly.

Highlighted
Community Team - TT Staff

Hi

 

glad our team have been able to help.

 

Regards,

 

Karl. 

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