Our performance monitoring tool will only change channels when interference is detected. It will learn about each device that is connected over time. We are unable to disable the monitoring system.
The monitoring tool uses many complex algorithms and will learn about devices that are connected. As you can appreciate the number of devices that people use these days is vast with more being added almost daily. It would be impossible to maintain a database with the characteristics of each device, so the system will learn as much as it can about each device a customer connects and will improve over time. If we turn this off for all customers then it will not learn and develop as a tool.
As such, our network managers have limited the access that we have to this tool whilst it is in a learning phase.
We would be unable to disable the features of this tool currently, and we will be discussing options in a future meeting with our network colleagues.
At present, all we can advise, if a customer is unhappy with the performance is to follow our Complaint Process.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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We don't have any further information at the moment but we have passed on your concerns to the relevant team, when we have any more information we'll let you know.