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Sagemcom Fast 5364 Firmware upgrade request

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9 REPLIES 9
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Conversation Starter

Hi Admins,

 

Can someone please check if my router needs a firmware upgrade as Ive done some work on it today and the  interface seems mighty slow to me.

 

thanks

Steve

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Community Star

Hi @SteveElmo your post has been flagged for assistance and you should hear soon.

Of course if it was the work you did, a factory reset might solve it as I'm afraid it won't be possible to upgrade the user.

I don't work here and all my opinions are my own.
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Conversation Starter
Great thanks. By ‘work’ all I meant was to add a port forward rule and a dyndns entry
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Community Star

Hi @SteveElmo sorry my sense of humour got the better of me no offence intended.

I'm sure @OCE_Chris or @OCE_Karl will pick up your request and check your firmware.

I don't work here and all my opinions are my own.
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Community Team - TT Staff

Hi Steve,

 

I've checked and the router currently has the latest version of firmware. How is your connection at the moment?

 

Thanks

 

Highlighted
Conversation Starter

Hi 

 

the issue I had was slow menus in the router. Having said that I’ve just had to tether my phone as the router dropped out completely 

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Community Team - TT Staff

Hi Steve

 

Would you like me to send a replacement router for testing?

 

Thanks

 

Debbie

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Conversation Starter

Hi

 

That sounds like a plan. It dropped out 3 times today as well.

 

Steve

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Conversation Starter

I assume this will be at no cost to me?

 

Steve

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Community Team - TT Staff

Hi

 

A router is on the way to you for testing, at no cost to you.

 

Regards,

 

Karl. 

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