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Same problems with disconnecting

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Community Team

Hi Elaine221,

 

Thanks for the update. I've re-checked the connection stats again now and the connection still looks stable since 06/10. Just to confirm, is the telephone number in your community profile correct? Please do not post any personal information on the Community.

 

Thanks

 

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Elaine221
Popular Poster
Yes numbers the same but I only have a molbie phone I dont use a house phone.
Today has been terrible for disconnecting it's been happening all evening. No change of light and both lan and wifi.
E locke
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Community Team

Hi Elaine

 

I've had a good look at the line from here and ran a few further tests.

 

I'm showing the AC balance on your line is very low.

 

This will need a line engineer arranging.  

 

I'll drop you a PM with the info required.

 

Thanks

 

Karl. 

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Community Team

Hi Elaine221,

 

I've replied to your PM

Thanks

Chris