I, like many others are getting scam calls from supposedly Talktalk that have now increased to the rate of 10+ a week.
What concerns me more is the callers are up to date with my ongoing problem.
They are telling me that I am having problems with web pages loading etc etc (a problem that is ongoing with Talktalk) and they want to reset my router or some other work that is all related to that problem. Even more concerning is my router has been reset without my knowledge as I changed my WiFi password and it has now reverted back to the default one. I have not followed any instructions from these alleged scammers but cannot be sure, despite asking the question, if they have got access to my router or someone in the CEO office has reset it without my knowledge.
I have even told the callers I have set up a password with TT and asked them to quote it. One caller hung up the other quoted part of my surname plus some numbers-nice try!!!
They were able to give me my account number and when I told them it was the old account number, as I had left Talktalk and gone to BT and then come back to Talktalk with a new account number. They told me that was not correct as I am still registered with that account number.
I am blocking the calls every time but they just ring back from another number, my display shows any UK area code followed by a six digit STD number
I was thinking of asking about setting up a password but if they are in possession of the details of my ongoing concern wont be long before they would have the password. Somewhere within the Talktalk organisation there is a massive security breach still/or again !!!
It is now difficult for me to know if any call is genuine or not, the only thing the scammers dont seem to know about me is my inside leg measurement.
Beside blocking & reporting the number what else can I do?
Hi Peter your post has been flagged for assistance and you should hear during tomorrow. My suggestion is to implement Callsafe a free service which works brilliantly for me.
I'm really sorry to hear this.
This is our guide to using CallSafe, which is our free security feature that helps to keep unwanted callers at bay. To learn more about this service take a look at our About CallSafe article.
The only way the wifi password would revert back to default is from a factory reset, It looks like our CEO office did this remotely on the 16th im presuming as part of your complaint.
Sorry for the inconvenience caused
Thanks Arne for the confirmation of the reset by the CEO's office. Thats one worry off my mind.
Doesn't answer how the scammers are so "up to date" on my broadband issues unless there is a leak within TT or they are cruising this forum and can connect the people on here with their accounts.
Sorry if I am butting in here, please put it to a new thread if you wish.
I am concerned by OCE_Arne's last comment about TT being able to reset routers remotely.
If TT can do it then what is there to prevent bad people doing it?
jaspertat I think I am right in saying all providers can remotely connect to your router (if it is one provided by them).
I know from going into all my TT routers and looking around there is a section that shows there is a username & password for TT to use for access.
I think, and are open to correction, that this is the norm, I also think that if it is not a router provided by your ISP the manufacturer has the same facility. It is only there for diagnostic purposes.
That is one of the reasons I alter my WiFi password so as I can tell if anyone has done a reset without my knowledge, as happened in my case. I caught a "mr know it all" engineer out recently when he denied resetting my router in the course of his diagnostics when my password reverted to the default one.
ISPs use the TR069 protocol to update router firmware, some may consider this a backdoor, which exists specifically for the remote updating of routers and is separate from the standard login mechanism. Most routers allow you to disable TR069, thus stopping remote updates, although ISPs, not just TalkTalk, sometimes don't allow you to disable TR069 on the routers the supply. The reason for this is so they can ensure their users have the latest firmware thus, hopefully, reducing performance, security, and support issues for their users