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Second faulty router

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12 REPLIES 12
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Chatterbox

I’ve had numerous engineers out to my home to check my connection and they all determined that it is because of faulty routers. I’m on my second router now and STILL having problems. It resets itself at least 5 times a day and I hate that I’m paying for a service that doesn’t work properly!

 

I only managed to get the second router after an over an hour long phone call THEN was allowed to talk to a manager who sent a new router. The problem has been so much worse since this router was connected. I’m fed up with it now and want a router that works! 

 

Help?!!

Kirsty Green
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Community Team - TT Staff

Hi Kirstylou86

 

I'm really sorry to hear this.

 

Just to confirm, which routers have you tested with? (make and model)

 

Thanks

 

Debbie

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Chatterbox

They are the D-link model DSL-3782. Both were the same. 

Kirsty Green
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Community Team - TT Staff

Hi Kirstylou86

 

Thanks for your reply.

 

I think we should send a HG633 router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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Chatterbox

Hi Debbie,

 

oh yes please, that would be amazing if you could! It’s been frustrating having a router that doesn’t work so I’d be really keen to try other options! 

Kirsty Green
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Community Team - TT Staff

Hi Kirsty

 

The HG633 router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Chatterbox
Brilliant, thank you I will let you know
Kirsty Green
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Community Team - TT Staff
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Chatterbox

Hi Debbie, 

 

just an an update now the new router has been in place for a few days.. it stays on with this one and hasn’t seemed to reset itself like the old one, but the speeds are so low and obviously I am paying for faster fibre speeds. Is there anything I can do to rectify the speeds I’m getting? 

 

 

Kirsty Green
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Community Team - TT Staff

Hi Kirsty

 

Thanks for keeping us updated.

 

Is your router currently connected at the test socket? Once I've confirmed this then I can pass this over to our Network Team to investigate the slow speeds.

 

Thanks

 

Debbie

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Chatterbox

Yes it is connected at the test socket. 

 

Thank you 

Kirsty Green
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Community Team - TT Staff

Hi Kirsty

 

Thanks for your reply.

 

I have passed this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Community Team - TT Staff

Hi Kirsty

 

The next step will be to arrange a BT Openreach engineer visit.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie