I’ve had numerous engineers out to my home to check my connection and they all determined that it is because of faulty routers. I’m on my second router now and STILL having problems. It resets itself at least 5 times a day and I hate that I’m paying for a service that doesn’t work properly!
I only managed to get the second router after an over an hour long phone call THEN was allowed to talk to a manager who sent a new router. The problem has been so much worse since this router was connected. I’m fed up with it now and want a router that works!
just an an update now the new router has been in place for a few days.. it stays on with this one and hasn’t seemed to reset itself like the old one, but the speeds are so low and obviously I am paying for faster fibre speeds. Is there anything I can do to rectify the speeds I’m getting?
Thanks for keeping us updated.
Is your router currently connected at the test socket? Once I've confirmed this then I can pass this over to our Network Team to investigate the slow speeds.
Thanks for your reply.
I have passed this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.