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Security warning - Fast 5364 router can be remotely hacked unless you change settings?

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Community Team - TT Staff

Hi 15243p

 

Apologies for the delay.

 

Were you able to check with a different phone?

 

Thanks

 

Debbie

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Conversation Starter

Hello Debbie
I've not had the chance yet, I need to purchase one this week.
Broadband speeds have improved

31.9 Mbps  average download speed

9.3 Mbps average upload speed

thanks

Highlighted
Community Team - TT Staff

Hi 15243p

 

Thanks for your reply. I'm glad to hear that the speed has improved.

 

Debbie 🙂

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Conversation Starter
Hello Debbie
I tried a brand new corded phone direct into the master socket and got the same results. It's not too bad, the only calls I get are wrong numbers and might I make one or two calls each year (excluding TalkTalk's helpline).
Thanks
Highlighted
Community Team - TT Staff

Hi 15243p

 

Thanks for testing this. Has the speed been ok since your last post?

 

Debbie

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Conversation Starter

Hi
I just ran a test using TalkTalk's speed test, the results are below.
https://www.talktalk.co.uk/speedcheck/

We've finished measuring your speed, and here are your results.
4.6 Mbps Your average download speed
6.7 Mbps Your average upload speed
Only 1 device connected, the one doing the test.

There's a conflict between the above and Service Centre reports below.
https://www.talktalk.co.uk/help/servicestatus

Your Estimated Speeds: 35 Mb - 40 Mb.
Your Actual Speed: 32 Mb.

One is wrong,
570 kB/s is the real world download speeds.

 

Router is reporting

DS: 5.2 Mbit/s
US: 7.2 Mbit/s
 
All in all, I have been receiving a poor unreliable service, this has been on going for months. Thing work fine, then not. An engineer called in when he was working on a previous fault, this wasn't an appointment, things were OK inside at the master socket. I suffered no phone and intermittent internet, he fixed it. I think it was during October 2019.
 
Things were OK for a while, now it's back to speeds less than guaranteed, I'm paying for service that I'm not receiving, it's starting to become a bit of a pain.
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Conversation Starter

Hi
here's the most recent issues.
No phone and intermittent internet, I reported this 29/9/19. Fibre was laid locally around July/ August 2019, that's when the Issues started, these were resolved by an engineer, who checked master socket (unplanned call, he was working outside). The fault was related to the new fibre connections. Resolved 8/10/19.


8/10/19 Reported issues, again.
No internet no dial tone, intermittent throughout.
12/11/19 we need to send an engineer round, a month after an engineer called in the unplanned visit, issues ever since, see above and the rest of this thread.
Thanks

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Community Team - TT Staff

Hi 15243p

 

Apologies for the delay. Do you currently have no dialtone?

 

Thanks

 

Debbie

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Conversation Starter

Hello Debbie
Yes, there is a dial tone that disappears then returns along with noise, just like that posted earlier. Outbound calls are able to be made. Speeds are below.

This is costing me £27 a month, it's been very unreliable and slow and numerous faults. I'm also paying over the odds as a long term customer.

Screenshot at 2019-12-09 22-00-43.png

Thanks

 

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Community Team - TT Staff

Hi 15243p

 

Apologies for this. Is the router/phone still at the test socket?

 

Is the noise present with only the phone at the test socket, with the router removed?  I can then pass this over to Openreach.

 

Thanks

 

Debbie

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Conversation Starter

Hello Debbie

As mentioned in a previous post, a brand new corded phone was connected directly to the master socket. Nothing else was connected, direct to the socket.

 

The results remain the same, dial tone disappears after 10 seconds, then there is nothing for 10 seconds, then this is followed by a noisy dial tone.

The noise is the same as that posted earlier.

Thanks

 

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Community Team - TT Staff

Hi @15243p

 

We have requested an engineer to go out to the exchange in the next 48 hours. 

 

We can check the fault ticket on Friday for an update

 

Regards
 

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Conversation Starter

Hi Arne

Thank you for your assistance.

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Community Team - TT Staff
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Conversation Starter

Hi Arne

Yes, I saw the engineer outside when I retuned home today, I could have let him in, I suggested an appointment, then it's official that an engineer called, unlike the previous one several weeks ago.

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Community Team - TT Staff

Hi 15243p

 

Just to confirm, did the engineer resolve the fault?

 

Thanks

 

Debbie

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Conversation Starter

Hi

This week the broadband connection got back to 40Mb/s, no engineer visited for this resolution.

 

Thanks.

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Community Team - TT Staff

Hi 15243p,

 

That's great news, thanks for letting us know 

 

Chris