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Service Cancellation

First Timer



I recently cancelled my service with yourselves as TalkTalk couldn't match the offer i had with yourselves for the past 18 months. Faster Fibre for £19.95.


Today i received a letter in the post saying i could come back for £19.95 per month. I spoke with a member of the call centre staff who said that they were unable to process this as there was a cancellation on my service, and that they were customer support staff who didnt have the right permissions to carry out this renewal for me.


They advised that i would need to use the online chat funtionality to get assistance with this as online chat staff had the appropriate permissions. I have been trying on and off for the duration of today to try and connect with someone to no avail unfortunately. I would really appreciate some advice on how to take this matter forward.


Many thanks.

Community Team - TT Staff


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.