Just been and looked at the Service Centre page for my account. It says "last updated 12:00 midnight" and under "Your devices" says "You have 4 connected device(s). 1 need(s) attention.".
After clicking on "See more" I recognise the device in question (from the MAC address) that was actually up and running with no problems at midnight. So why is this device listed under "Devices with issues"? What sort of things can the Service Centre look for that would regard a device as having "issues"?
Yes, same thing keeps occurring, although I'm not really bothered because we aren't actually having any issues. The device which the Service Centre seems to think has an issue is usually used at the furthest point from the router. Could the Service Centre think that the wi-fi signal is not strong enough at that location and that might cause buffering or dropout? I can't think of any other reason why the Service Centre might believe that there is an issue.