This will be my last attempt to stay with talktalk. I'm awaiting a fix for my existing case that says they've resolved my issue with an engineer. I've not seen an engineer or any improvements with my internet. I moved home and renewed my contract. Internet was fine for first two days but now it disconnects every 5 mins and I have at best 0.5 mbps upload and only 40mbps download. I've been told there will be a phone call from fault management in 24 hours it's been 48. I rung the fault management and spoke to a manager who told me to ring back in 3 hours as her system is down
Yep still recieving poor connection. Seemed fine the day before the engineer came and for a couple of days after. Engineer concluded it was just where the connection was being adjusted, changed my socket and the line screw. It's started raining after 4 days of sun and I'm back to rubbish intermittent connections with packet loss poor upload and down speeds
I'm really sorry to hear this.
I've escalated this fault back over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.
The line tests are still detecting a possible issue so we would need to arrange another engineer visit. Apologies for this.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
I've received confirmation from our network team that the engineer visit is booked for tomorrow morning 05/03/2019 (08:00-13:00), please let us know how you get on