Thanks for your post.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.
Until the information was added, it wouldn't be possible to follow up at all, @Jfffc.
Staff will reply during business hours Monday-Friday. They work from oldest to newest posts, so it can take a couple of days after the weekend to catch up.