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Signal Dropping

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2 REPLIES 2
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First Timer
So here I am, first day with Talk Talk, went live at 6am, worked perfect till 1pm since then constant crashing every couple of minutes. I'm in my home office upstairs, two bedroom semi, modem is roughly 18ft away...never had these issues with my old BT modem, any ideas guys?
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Community Star

Hi @VinniethePanda ,

 

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal). Do you have any ‘wired’ devices, do they also lose connection ?

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Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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