A few days ago my original HG612 had multiple disconnects and was showing millions (not an exaggeration) of CRC and HEC errors. I think the recent heat finished it off.
I've replaced it with another newer HG612 but my line rate is still on 51925 kbit/s downstream and 9999 kbit/s upstream. The attainable rates are 85844 kbit/s up and 24353 kbit/s down.
Is there a faster way to get the speed back or do I have to wait for DLM to do its thing?
Apologies for this.
I've completed a line test which hasn't detected any faults and I can see that the line is in sync at 51.9mb.
We usually advise to allow DLM at least 48hrs to monitor the connection and increase the speed if the connection remains stable.
It would be worth powering down the new router for a full 30 minutes and then leaving the router switched on (without rebooting) If you post back on this thread on Monday then we can check the connection stats again to see if DLM has made any changes to the speed.
Connection has had one retrain so far which adjusted the upload speed back to normal but the download is still in the 48-50 Mbps whereas previously it was 65-69 Mbps.
This also isn't the first time the DLM hasn't readjusted the download speed and only a line reset fixed it.
If I need to pay for an engineer to fix a problem, that's ok.
The line test is now detecting a possible fault. Can I just check if your landline service is working ok when making calls?
I can then escalate the BB fault over to our Network Team for investigation.
Thanks for your reply.
I have escalated the BB fault over to our Network Team and I will post back on this thread as soon as I receive further information.